Knowledge Base

Access To Data

Started by: inshallah
On: 01/04/2018 | 22:20
Replies: 3

by: inshallah
on: 01/04/2018 | 22:20

I can't access my data .. I am having problems please give me a solution

Message 1 of 4
by: sneaky007
on: 01/04/2018 | 22:23
@inshallah hi there,

Ensure you have the correct APN/Data settings. You need to set-up your handset with APN settings before you can use the internet or MMS with the giffgaff network.

As you haven't stated the mobile device you have, please follow the link below to find settings for the most popular handsets including iOS(iPhone, iPad), Android(LG, Samsung, HTC), Nokia Lumia(Windows) etc.

If you find the data settings are fine Please check the signal in your area, simply follow this link to check either the network status or coverage. The network status should give you details of any local issues, including planned work, as well as showing signal strength (2G, 3G & 4G) & outages.

Please remember that the website is updated hourly and may not display any issues at the current moment.

If the signal looks all good, you also try performing a manual roam by following this guide that allows you to select the network manually.

Please try reconnecting by switching "Flight mode" On and back Off ("Settings" > "Flight mode"). This resets the active connection.

If you’re still having problems, then you can try turning your device off for a couple of minutes and on again to see if that helps.
Message 2 of 4