Knowledge Base

Account suspended

Started by: hburrell
On: 14/01/2019 | 12:55
Replies: 4

by: hburrell
on: 14/01/2019 | 12:55 edited: 14/01/2019 | 13:18

I have just received a text message from it a legit text as my account seems fine 


Your giffgaff account has temporarily been suspended, to avoid loss of connection confirm your details by clicking this link


**link removed**


**post edited by an educator**

Message 1 of 5
by: natty88
on: 14/01/2019 | 13:08

' @hburrell DON'T CLICK THE LINK ITS SCAM  to get your bank details 

Get a free giffgaff Sim
Message 2 of 5
by: tired16
on: 14/01/2019 | 13:16

Hi @hburrell


This is a phishing scam! 


Please DON'T click on any of the links- ever. 


Whenever you receive anything- whether by text or email, claiming to be an instituition- ALWAYS verify with the instituition directly FIRST- before clicking on anything. In this case, you came straight to giffgaff to check and verify, which is excellent! 


These are scammers trying to gain your log-in details which in return will provide them access to your card and banking details as all of this is available under your payments page. 


Don't worry though, you're safe as long as you don't click the link and don't fill in any of the information. 

Get a free giffgaff Sim

Please remember to select a "Best answer" and give "Kudos" to those that have helped you. Smiley Happy
Message 3 of 5
by: dez_d
community giff-staffer

on: 14/01/2019 | 13:19



Thank you for alerting us to this. We are aware of this site and we are in the process of getting it taken down.


Here is some advice if you have clicked the link

giffgaff Educator

Message 4 of 5
by: vikrampawar5972
on: 14/01/2019 | 13:21
Hi @hburrell this is a SCAM and has been reported by many members please don't click the link and delete the text .
Message 5 of 5