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Account suspended

Started by: misskhan11
On: 15/08/2019 | 00:20
Replies: 1
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by: misskhan11
on: 15/08/2019 | 00:20

I brought a phone for my brother from this account which has been lost, my brother tried to bar it from my account which me knowing and I just noticed my account has been suspended. I think he didn't realise and thought he's phone will get blocked. What can I do?

Message 1 of 2
by: lmort57
on: 15/08/2019 | 00:37

Hi there @misskhan11 ,

 

Thank you for contacting the GiffGaff Community.  Hopefully the following information will help to assist you further.

 

As we in the forums are just Members like yourself, we cannot action any direct Account Related issues, therefore, please make contact with a GiffGaff Agent who should be able to help you with this isssue. You can do so via this link : https://support2.giffgaff.com/app/ask/My-account/Place-or-remove-an-IMEI-bar/form/

 

Please also ensure that you give the GiffGaff Agent as much information as possible in your message to them so that they can assist with resolving things for you more quickly, if your message is vague and doesn't contain all the facts then this will take them much longer to address things and sort out your problem.

See also : https://community.giffgaff.com/t5/using-giffgaff/when-to-contact-an-agent/ta-p/9114714

Allow from a few hours up to a maximum time of 24hrs for Agents to respond to your request which will show here https://giffgaff.com/support/questions when logged into your Account Dashboard : https://giffgaff.com/dashboard

GiffGaff Agents work from 8am until 11pm Daily .

If my Answer has helped you please Kudos and please Mark as Best Answer to help others!
Message 2 of 2