Please make sure first..
Remember if you have just activated your sim or added a goodybag in normal circumstances the top-up or activation is applied within minutes.
But it can take upto 30mins to 24hrs.. to show on your account
Please Check your balance from your phone.
Dial *100# to check your credit balance from your phone
Dial *100*7# to check your goodybag balance from your phone
Dial *100*1# for your free giffgaff calls expiry date
Dial *100*5# to see your remaining text balance applies only to Hokey Cokey goodybag which has 300 inclusive texts
And you can check here, you can do this online
just check your (My Giffgaff page) under your balance/goodybag
See you account history and transactions for goodybags :
https://giffgaff.com/account (you must be logged in)