Knowledge Base

Activation problems

Started by: joanne16041970
On: 29/11/2012 | 21:45
Replies: 16

by: joanne16041970
on: 29/11/2012 | 21:45

Has anyone had any problems with activation as I bought a 12 pound goody bag on the 28/11/12 at around 10.30 and still not activated, thank you

Message 1 of 17
by: worsdall
on: 29/11/2012 | 21:46
They're experiencing technical difficulties today! Hang on for 24 hours before trying again
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Message 2 of 17
by: mrs_gee
on: 29/11/2012 | 21:46

Please make sure first..
Remember if you have just activated your sim or added a goodybag in normal circumstances the top-up or activation is applied within minutes.
But it can take upto 30mins to 24hrs.. to show on your account


See official giffgaff update here, Goodybags applying incorrect balance.

    Some £10 goodybags this morning have been applied with incorrect levels of data allowance and minutes.
    Some accounts are showing "Balance N/A" and others are showing pending, processing or updating.
    Some members are unable to buy goodybags.

These issues are related and we are looking into them. If you are affected please do not contact an agent.
giffgaff are trying to fix, it will be sorted soon..
sorry for any inconvenience...

If someone has answered your question,, please mark it as 'accepted. Thank YOU Smiley Wink
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Message 3 of 17
by: seajamiet
on: 29/11/2012 | 21:46

Giffgaff problems

There have been problems related to the tooping up, credit and goodybag services today. There is no ETA at this current time but we believe that they are making good progress in fixing the issue. Unfortunately, giffgaff cannot reply to everyone individually who reports a problem through the agents so they advise you check this thread for the latest updates and ETA’s:


Activation problems is also caused by this because you top up to activate

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Message 4 of 17
by: jaydean38
on: 29/11/2012 | 21:46

Hi sorry to hear this but Unfortunately Giff Gaff are having few issues at the moment..with Delayed goodybags,
top ups and activations so give it a few hour and try again.

Hope this helps and you get it sorted... Have a great Day Smiley Happy

Please give 'KUDOS' if you like my post. If my answer helped then please click 'Accept as Solution'
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Message 5 of 17
by: backdrifters
on: 29/11/2012 | 21:46
There have been balance, activation, top up and goodybag issues today. Check here to see the latest update:
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Message 6 of 17
by: saphira3231
on: 29/11/2012 | 21:46
check with an agent, they will take a couple of days to get back to you however

usually activation are complete within half an hour, however it would appear that there are some techinical difficulties which are being dealt with by the giffgaff team
If I helped, please Kudo me for the support Smiley Happy

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Message 7 of 17
by: mba_263
on: 29/11/2012 | 21:47
It's just a problem at the moment were sorry
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Message 8 of 17
by: nerakb
on: 29/11/2012 | 21:47

There have been issues today with top ups/purchasing of goodybags/activations today.Giffgaff are working on getting the issues sorted out.

Please remember to mark a post "Best Answer" which appropriately answers your question/query.Please remember to also award kudos to posts you've found helpful/useful.

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Message 9 of 17
by: awy_ali
on: 29/11/2012 | 21:48

Message an agent and let them be aware of thwho problem but just wait till tomorrow morning there systems might be down.

I do not like to ask for Kudos, but if you feel I have provided a good or helpful answer, please do not hesitate to click it.
Message 10 of 17