Hi antny you prob have already done this but please double check that you have indeed completed the form correctly[spoiler]
To remove the adult restriction on your account, you will need to fill up the form https://giffgaff.com/settings#adultcontent This will be processed in 24 hours
Please fill in the form using the following format
At the bottom of your passport there are two lines with many chevrons (“<“). Each one of them have 44 characters in total.
Enter all the characters on each line including the chevrons on the two boxes provided. The first line only includes letters and chevrons whereas second one starts with number and also has letters.
first line (box)
second line (box)
Enter your UK Driving Licence number (full or provisional but not those issued in Northern Ireland), which you will find in line 5 of your licence. It’s 18 characters long and includes a combinations of letters and numbers. Don’t forget to include the numbers at the end and don't include a space.
If you hold a paper driving licence, you need to add the issue number for the last 2 numbers.
(Note: you will need to open up the licence to find this).
If this is not successful, contact the agents. They will check on the form and resolve this issue in 5 working days.
To contact agents https://giffgaff.com/support/ask
Please see http://community.giffgaff.com/t5/Solve-your-questions/How-do-I-lift-my-Adult-Content-Restriction/ta-... for more details