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Adult content?

Started by: antnyclark
On: 20/01/2014 | 00:55
Replies: 8
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by: antnyclark
on: 20/01/2014 | 00:55
I changed adult content over 2 weeks ago and it won't let me go on them still, it keeps saying your changes are processing or something like that ?
Message 1 of 9
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by: bullittinbfd
on: 20/01/2014 | 01:03

Hi there.

 

First off, turn your phone off, then on again.

If that doesn't work, then contact the agents via this link:

 

https://giffgaff.com/support/ask

 

Agents can take up to 24Hrs to reply.

 

Regards Steve.

Sorry, no longer posting sim cards.
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Message 3 of 9
by: shilla1
on: 20/01/2014 | 01:03

I would say contact the agent
Message 2 of 9
by: bullittinbfd
on: 20/01/2014 | 01:03

Hi there.

 

First off, turn your phone off, then on again.

If that doesn't work, then contact the agents via this link:

 

https://giffgaff.com/support/ask

 

Agents can take up to 24Hrs to reply.

 

Regards Steve.

Sorry, no longer posting sim cards.
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Message 3 of 9
by: faizanaryan
on: 20/01/2014 | 01:10

Contact an agent and explain your issue.

http://giffgaff.com/support/ask
Message 4 of 9
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by: kylie_ysyeng19
on: 20/01/2014 | 01:14

Hi antny you prob have already done this but please double check that you have indeed completed the form correctly

[spoiler]

To remove the adult restriction on your account, you will need to fill up the form https://giffgaff.com/settings#adultcontent This will be processed in 24 hours

 

Please fill in the form using the following format

Passport

 

At the bottom of your passport there are two lines with many chevrons (“<“). Each one of them have 44 characters in total.

 

Enter all the characters on each line including the chevrons on the two boxes provided. The first line only includes letters and chevrons whereas second one starts with number and also has letters.

 

 

first line (box)

P<GBRAAAAAAA<<AAAAAAA<AAAAAAA<AAAAAAA<<<<<<<

second line (box)

9999999999GBR9999999F9999999<<<<<<<<<<<<<<99 

 

 

 

Driving Licence

 

Enter your UK Driving Licence number (full or provisional but not those issued in Northern Ireland), which you will find in line 5 of your licence. It’s 18 characters long and includes a combinations of letters and numbers. Don’t forget to include the numbers at the end and don't include a space. 

 

Eg. SMITH741345AB8CC31

 

If you hold a paper driving licence, you need to add the issue number for the last 2 numbers. 

(Note: you will need to open up the licence to find this).

 

 

[/spoiler]

If this is not successful, contact the agents. They will check on the form and resolve this issue in 5 working days.

To contact agents https://giffgaff.com/support/ask

 

Please see http://community.giffgaff.com/t5/Solve-your-questions/How-do-I-lift-my-Adult-Content-Restriction/ta-... for more details

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Message 6 of 9
by: ravisid
on: 20/01/2014 | 05:57
To remove the adult bar and access over 18 content,you must provide either a valid uk driving licence or valid uk passport.
*Ofcom regulations require either of these documents*

If you DO NOT have any of the documents required,unfortunatly the adult bar can NOT be removed due to these regulations.
*(Northern Ireland drivers Licences are NOT accepted and Northern Ireland customers must use the passport option).*

If you are having problems removing the bar,or filling out the forms provided,a giffgaff agent CAN assist in helping you to achieve this.

If you would like the help of a giffgaff agent,simply click onto the link below.
(A response can take up to 24hrs,so please be a little patient,thanks.
http://giffgaff.com/support/ask/adult_content_restriction

Please also click onto the link below to take a look at a perfect guide,on how to access adult content.
(special thanks to bertiebat).
http://community.giffgaff.com/t5/giffgaff-Top-Tips/Adult-Restrictions-Removal/td-p/3017767
Message 8 of 9
by: crystaltipps
on: 20/01/2014 | 06:19

It's not an Ofcom regulation though it's voluntary and it's an unnecessary annoyance trying to get it removed, and if you don't have a driving licence, or passport, impossible.

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Message 9 of 9