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Started by: terminally_baffled2
On: 08/06/2019 | 09:26
Replies: 6
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by: terminally_baffled2
on: 08/06/2019 | 09:26

I no longer possess a driving licence because my eyesight has deteriorated. I cannot afford the huge fee to obtain a passport so I am treated like a child and prevented from accessing adult content.

THIS IS TOTALLY UNACCEPTABLE.

If I was blocked on grounds of race or gender I would be able to take giffgaff to court but because I have a disability and, consequently, a low income I am discriminated against.

And that makes me angry.

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by: lpwilliams
on: 08/06/2019 | 09:39

@terminally_baffled2 

Do you still have your old driving licence details?  Even though it had been taken off you, the details, if you have them, would still relate to you and could potentially work. 

 

https://giffgaff.com/profile/details#adultcontent 

 

I find it very frustrating too, that without either a passport or driving licence (full or provisional), it is not possible to life the 18+ content block.

 

MAny, many time this has bene highlighted as a concern, but giffgaff have never implemented an alternative.  Me personally, I think if you have has a credit check through giffgaff gameplay, then you should be eligible to lift the 18+ content block

 

 

Message 5 of 7
by: clikasarus
on: 08/06/2019 | 09:28

@terminally_baffled2  Welcome to giffgaff and the community

 

•Giffgaff follows strict Industry regulations and  Unfortunately if you haven’t got the requirements then you won’t be able to remove the adult bar

 

Here is a guide to assist ⬇️

 

Adult Content Restriction

 

 

Sorry 😞

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Message 2 of 7
by: natty88
on: 08/06/2019 | 09:30

@terminally_baffled2  Unfortunately without one of the chosen documents giffgaff ask for here it can't be lifted 

 

to lift adult content bars please follow this handy guide . . . 

 

 https://community.giffgaff.com/t5/Solve-your-questions/How-do-I-lift-my-Adult-Content-Restriction/ta...

 

All networks are required to ask for proof of age many will only accept photo id as giffgaff is online only these are one's they require 

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Message 3 of 7
by: natty88
on: 08/06/2019 | 09:35

@terminally_baffled2  Remember like you we are members not staff and members offer advice in there free time if you wish you can also ask the agents click any topic in list Use box provided and explain 

 

contact the agents 

 

 

https://community.giffgaff.com/t5/using-giffgaff/when-to-contact-an-agent/ta-p/9114714

 

 

remember allow from a few hours up to a maximum time of 24hrs for agents replies which will show here when logged into your account 

 

http://giffgaff.com/support/questions 

 

Remember agents work from 8am until 11pm daily 

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Message 4 of 7
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by: lpwilliams
on: 08/06/2019 | 09:39

@terminally_baffled2 

Do you still have your old driving licence details?  Even though it had been taken off you, the details, if you have them, would still relate to you and could potentially work. 

 

https://giffgaff.com/profile/details#adultcontent 

 

I find it very frustrating too, that without either a passport or driving licence (full or provisional), it is not possible to life the 18+ content block.

 

MAny, many time this has bene highlighted as a concern, but giffgaff have never implemented an alternative.  Me personally, I think if you have has a credit check through giffgaff gameplay, then you should be eligible to lift the 18+ content block

 

 

Message 5 of 7
by: terminally_baffled2
on: 08/06/2019 | 10:08
A better answer, thank you
Message 6 of 7
by: terminally_baffled2
on: 08/06/2019 | 10:11
Thankyou for taking the time to discuss the problem. I have now asked an agent and if the matter is not sorted I will make a complaint to Ofcom as I (and doubtless many others) am being discriminated against because of my disability.
Message 7 of 7