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Adult content

Started by: rosebaby12345
On: 03/06/2014 | 21:13
Replies: 13
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by: rosebaby12345
on: 03/06/2014 | 21:13
I have tried 3 times to get the adult content off my phone my passport details are all correct and it just says it cannot be done at this time please someone help !!! ???
Message 1 of 14
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by: nigelbrooks
on: 03/06/2014 | 21:16 edited: 03/06/2014 | 21:19

Assuming that it is a UK passport (as only UK passports are accepted)

 

Please

  • Log out of giffgaff
  • Clear your internet browser cache
  • Clear all cookies
  • Log in and try again

If this does not work then please contact an agent at https://giffgaff.com/support/ask/adult_content_restriction

Get a free giffgaff Sim
I donate 100% of my SIM activation payback to charity, please help me boost the donation
Message 8 of 14
by: mba_263
on: 03/06/2014 | 21:13
Have you tried a different browser? Is it a uk passport?
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If you want your free Sim simply follow the below link, and gain yourself free £5 credit !!: http://giffgaff.com/orders/affiliate/mba_263
Message 2 of 14
by: saarahibrahim
on: 03/06/2014 | 21:14
Hello. Sorry to hear this Smiley Indifferent Contact an agent and they should be able to help https://giffgaff.com/support
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Message 3 of 14
by: natty88
on: 03/06/2014 | 21:14
Try clearing cache use chrome or fire fox browsers may help my friend
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Message 4 of 14
by: mfish
on: 03/06/2014 | 21:14
is it a uk passport ?

ask the agents to reset the link then you can try again
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Message 5 of 14
by: various_mm
on: 03/06/2014 | 21:15
try clearing your browser history and reattempt

if the problem presists then get in touch with an agent by messaging them https://giffgaff.com/support/ask

If my answer resolved your query then please mark it as a ' solution '. Thank you!
Message 6 of 14
by: smiler667
on: 03/06/2014 | 21:15
Try clearing your browser cache and history or try another browser e.g. Chrome , Firefox, Safari

If still having no luck than raise this with a Giffgaff agent To contact an agent follow the link below
https://giffgaff.com/support/ask/ , please note agents can may take up to 24hrs to reply to any queries.
Click to get free Nano/Micro/Standard sim with £5 credit
Message 7 of 14
by: nigelbrooks
on: 03/06/2014 | 21:16 edited: 03/06/2014 | 21:19

Assuming that it is a UK passport (as only UK passports are accepted)

 

Please

  • Log out of giffgaff
  • Clear your internet browser cache
  • Clear all cookies
  • Log in and try again

If this does not work then please contact an agent at https://giffgaff.com/support/ask/adult_content_restriction

Get a free giffgaff Sim
I donate 100% of my SIM activation payback to charity, please help me boost the donation
Message 8 of 14
by: mathew40
on: 03/06/2014 | 21:16
Hi there and welcome to the community.
To remove the adult bar and access over 18 material,you must now provide either a valid Full or Provisional uk driving licence or valid uk passport and you can change your "settings" here http://j.mp/phone-settings

Unfortunately If you DO NOT have any of the above documents required,the adult bar can NOT be removed due to these requirements.
*(Northern Ireland drivers Licences are NOT accepted and Northern Ireland customers must use the passport option).*

If you are having problems removing the bar,or filling out the forms provided,a giffgaff agent CAN assist in helping you to achieve this,but can NOT remove the adult bar for you.If you would like the help of a giffgaff agent,simply click onto the link below. (A response can take up to 24hrs,so please be a little patient,thanksSmiley Very Happy.

http://giffgaff.com/support/ask/adult_content_restriction

giffgaff are always looking into other options to remove the adult bar and understand that if you dont have a uk licence or passport,this will cause frustration,but unfortunately there is nothing that can be done,without the required documents,thanks againSmiley Happy.
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Message 9 of 14
by: rosebaby12345
on: 03/06/2014 | 21:16
I have contacted an agent 48houts ago and no reply, yes it's uk passport x iPhone 4S
Message 10 of 14