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After my number's been ported over, how long does it take for it to change under...?

Started by: esss
On: 21/01/2010 | 14:39
Replies: 7
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by: esss
on: 21/01/2010 | 14:39

"My giffgaff"? As I need to top up, and the instructions on the "Port your number" page tell me that I should wait until my mobile number under "My giffgaff" has changed from the original gg number to the new (existing) number that I've ported over. It's been over 24 hours since my number was ported over but the mobile number has not changed. I'd like to know how long does it usually take 'cos I need to top up..! Thanks.

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by: bigfatbball2
on: 21/01/2010 | 15:53
Best Answer
Accepted by topic author esss
‎21-08-2015 01:01

Hi esss

just top up now, the credit is for your giffgaff account so it won't be affected by you porting your number in.

 

As I understand your number is already ported, it's only the "my giffgaff" page being a bit slow at updating itself - don't worry about it it should update itself in the next few days.

Bigfatbball2
Don't forget to check out the giffgaffer top tips section before posting
iPhone 6 / OnePlus One
http://twitter.com/bigfatbball2
Message 3 of 8 (3,010 Views)
by: ethani99
on: 21/01/2010 | 15:07

Hi esss, Smiley Happy

 

I don't think there will be a problem with topping up as this goes onto your account balance which I assume will stay the same, your only changing your number. Smiley Wink

 

There is probably a report that gets run by the Porting Company which will confirm every number that was Ported over before the giff-staffers make the changes to your account. This would explain the 24 hour delay in getting it changed over on your my giffgaff account. In any case I think if you now have the use of your original number then your good to top up too. Smiley Happy Smiley Happy Smiley Happy

 

Cheers,

 

Ethani99.

 

Kudos is always a nice reward for helping out in here! Smiley Wink lol

Kudos: it's a giff and gaff thing so click the star peeps! Smiley Tongue Smiley Happy Smiley Happy
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by: bigfatbball2
on: 21/01/2010 | 15:53
Best Answer
Accepted by topic author esss
‎21-08-2015 01:01

Hi esss

just top up now, the credit is for your giffgaff account so it won't be affected by you porting your number in.

 

As I understand your number is already ported, it's only the "my giffgaff" page being a bit slow at updating itself - don't worry about it it should update itself in the next few days.

Bigfatbball2
Don't forget to check out the giffgaffer top tips section before posting
iPhone 6 / OnePlus One
http://twitter.com/bigfatbball2
Message 3 of 8 (3,011 Views)
by: esss
on: 21/01/2010 | 17:56

That's great thanks a lot, just wanted to make sure before I paid. I have just topped up and it has been credited to my number.

Message 4 of 8 (2,951 Views)
by: simon69c
on: 21/01/2010 | 18:20

I had the same issue myself when I ported in the number (though I wasn't in a particular rush to top up my balance).  I ended up asking an agent to look into it and the number was updated shortly after - not sure if contacting the agent was strictly necessary but they had replied and said they would look into it prior to the number being updated.  It won't hurt to ask them anyway and it may be useful to them to know that the numbers are taking quite a while to update in the My giffgaff section so they can hopefully speed up the process.

Get a free Giffgaff SIM / microSIM
Message 5 of 8 (2,945 Views)
by: rejwana35
on: 22/01/2011 | 12:23

 I transferred my number over to giffgaff I wanted to no how long does it take for it to get transferred its been two days since??? if anyone can help me out it would be great  thanks

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by: darrenpainter
on: 22/01/2011 | 12:24

 


rejwana35 wrote:

 I transferred my number over to giffgaff I wanted to no how long does it take for it to get transferred its been two days since??? if anyone can help me out it would be great  thanks


Do you mean its been two days since you submitted the request
Have you checked your messages from agents  http://bit.ly/giffgaffreplies

 

Message 7 of 8 (1,986 Views)
by: brianbray1971
on: 26/04/2016 | 12:02
My number had not been ported over from 02 now my number I want to keep does not work now
Message 8 of 8 (43 Views)