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Air time credit refund

Started by: borrisbeans
On: 09/07/2019 | 21:46
Replies: 1
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by: borrisbeans
on: 09/07/2019 | 21:46

Can air time credit be refunded back to my bank?

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by: rhort
on: 09/07/2019 | 21:48

In order to get a refund for something like this (which can only be done under certain conditions), you will need to contact an Agent; this can be done at:

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-...

 

Agent replies can take up to 24 hours, however, they're usually much quicker than that. You'll find any Agent replies at https://giffgaff.com/support/questions (you should also get an e-mail when a message is received there).

 

In the event that an Agent is unable to organise a refund for you, the worst that will happen is that the credit remains on the SIM and can be used as normal; credit never expires on GiffGaff, so it could be used in the future for calls/texts/data or to purchase a GoodyBag.

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Highlighted
by: rhort
on: 09/07/2019 | 21:48

In order to get a refund for something like this (which can only be done under certain conditions), you will need to contact an Agent; this can be done at:

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-...

 

Agent replies can take up to 24 hours, however, they're usually much quicker than that. You'll find any Agent replies at https://giffgaff.com/support/questions (you should also get an e-mail when a message is received there).

 

In the event that an Agent is unable to organise a refund for you, the worst that will happen is that the credit remains on the SIM and can be used as normal; credit never expires on GiffGaff, so it could be used in the future for calls/texts/data or to purchase a GoodyBag.

Message 2 of 2