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Air time credit

Started by: nikkiloucas
On: 13/02/2014 | 18:48
Replies: 10
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by: nikkiloucas
on: 13/02/2014 | 18:48

Hi buy air time often on giff gaff as I make lots of international calls . These two days giff gaff is not allowing me to buy air time and keeps saying that the bank is declining the action. I called the bank and they said that everything is fine. I also tried lots of other visa cards and none of them are going through. PLEASE HELPPPPP ME as I really need to to make these international calls. I have been using international visa cards and they haven't been making a problem I have had giff gaff for about a year now its the first time it has done something like this to me ... I don't know what to do ...

Message 1 of 11 (156 Views)
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Accepted Solutions
by: pjpoppy
on: 13/02/2014 | 18:49
Best Answer
Accepted by joanna_007 (former giff-staffer)
‎21-08-2015 01:01
Message 3 of 11 (162 Views)
by: natty88
on: 13/02/2014 | 18:49
Buy a voucher m8
Enjoy £5 free credit when you order a SIM Get a free giffgaff Sim
Message 2 of 11 (150 Views)
by: pjpoppy
on: 13/02/2014 | 18:49
Best Answer
Accepted by joanna_007 (former giff-staffer)
‎21-08-2015 01:01
Message 3 of 11 (163 Views)
by: dalan
on: 13/02/2014 | 18:50
Nikki,
Is you card due to expire soon, that is the main cause of this issue.
Also
Try deleting all your card details then try clearing your browser's cache or use another browser. Now start again.

Note.

Giffgaff no longer accept maestro cards.

Also if you are using the mobile site https://giffgaff.com/mobile try the full site http://giffgaff.com and vice versa.

Finally try using another device, pc, laptop or tablet.

Or here is some detailed reasons why card payments fail
And tips.

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Credit-Debit-card-problems/m-p/3621481

If no joy, then you will need to ask an agent for help here http://support.giffgaff.com/app/ask

Or if you are desperate get a gg voucher, they always work for me.

If I helped click ''best answer and kudos'' thanks.
Get a free giffgaff Sim
Click Banner Above For A Free One Sim Fits All With £5 Credit.
Message 4 of 11 (146 Views)
by: nerakb
on: 13/02/2014 | 18:50 edited: 13/02/2014 | 18:52

The only way really is to pop to your local shop with a paypoint machine and purchase a voucher-I appreciate this may be inconvenient but you'd at least be able to get some airtime credit onto your account.

 

EDIT:-You can purchase either a giffgaff voucher or o2.

Please remember to mark a post "Best Answer" which appropriately answers your question/query.Please remember to also award kudos to posts you've found helpful/useful.

Get a free giffgaff Sim

Message 5 of 11 (145 Views)
by: weemag
on: 13/02/2014 | 18:51
is it a new card or about to expire that some times the problem with payment
Message 6 of 11 (144 Views)
by: dolphin1985
on: 13/02/2014 | 18:51
You could try using a different browser or even try a different device laptop PC tablet or buy a top up voucher
Get a free giffgaff Sim
Message 7 of 11 (142 Views)
by: adr_123
on: 13/02/2014 | 18:54
you can buy an 02 voucher which will work
Message 8 of 11 (134 Views)
by: khadj
on: 13/02/2014 | 18:55
go through mobile site
Get a free giffgaff Sim
Message 9 of 11 (132 Views)
by: graham778
on: 13/02/2014 | 20:07
Just buy an o2 top up voucher then use it for airtime credit minimum £10
Message 10 of 11 (114 Views)