My statement shows deductions from my credit for 6 text messages all made from my phone while I was in UK and to UK numbers. This has not happened before and although it was only a small amount of money I’d like to know why I’ve been charged for what I thought was covered by the goodybag (which had plenty of texts left)
This question has a Best Answer. Go to Best Answer
What number did you call? As not all calls or texts are included in goodybag allowances : A goodybag only cover UK landline numbers that start with 01, 02, 03, and UK mobiles starting with 071 to 075 and 077 to 079.
Any calls and texts listed in the table below are NOT included in goodybag allowances and are chargable from airtime credit.
|Picture messages (MMS) to giffgaff and other mobiles (max 300KB)||16p per MMS|
|Video calls to other mobiles||50p per minute|
|Numbers starting 084, 087, 09, 118
The call cost will be our Access Charge plus the Service Charge of the company being called. More info
|25p per minute + Service Charge|
|Non-mobile 07 numbers, for detailed listing click here||20p per minute
20p per text
|Sending premium texts. More info||10p to £1.50 per text|
|Receiving premium texts (price set by service provider). More info||Up to £10 per text|
|Calls to personal numbers starting 070||50p per minute|
|Calls to mobile shortcodes (as advised by service provider).||Free to £5 per minute|
You can also check out this https://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Inclusive-and-non-inclusive-calls... link for a list of Inclusive and non Inclusive call, texts and services
You can use Saynote0870 site(https://www.saynoto0870.com/) where you can find landlines numbers for numerous 0842, 0843, 0844, 0845, 0870, 0871, 0872 or 0873 numbers, using this method the calls will be deducted from your goodybag minutes.
If you feel this is incorrect ask a giffgaff agent to investigate. To contact a giffgaff agent you will need to fill in the agent form here https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...
Calls & voicemail within the EU and selected destinations (charged in per second increments after first 30 seconds) 15p per minute
Receiving calls (charged in per minute increments) Free per minute
Sending texts within the EU and selected destinations 5p per text
Receiving texts Free
Picture messages (MMS) to a UK mobile 16p per MMS
Picture messages (MMS) to any other mobile 24p per MMS
Please note that you can buy goodybag equivalent to credit or less than that. So, before buying a goodybag always check the balance by dialing *100# on your phone.
You can check your payment history from your dashboard here