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Allow Adult Content on Phone

Started by: m4rt1nt
On: 19/12/2012 | 17:36
Replies: 32

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by: m4rt1nt
on: 19/12/2012 | 17:36

I have tried for weeks now to lift the bar on my phone I've even had a replacement sim card. I've had texts says :We've confirmed your age and you should now be able to access 18 rated content. Note that BlackBerry phones may take up to 24 hours. But I still cant access 18+ content . 

I've messaged agents and nothing is happening all you get ais a reply saying .

: Hi there Martin Thanks for contacting the giffgaff team about the removal of the adult restriction on your account and sorry to hear about the issues you have had with this.

I've recruited 4 people on to giffgaff I would think they would of helped me out. 

Message 1 of 33

Accepted Solutions
by: spiritshadowx
on: 19/12/2012 | 18:18 edited: 19/12/2012 | 18:19

m4rt1nt wrote:

can be accessed from ALL other accounts Not my account

Message the agents again, detailing all you have told me and if they give you the same response then message an educator and tell them the agents are not giving you any help for your problem. They can then report back from the agent what is going on. That is good but needless to say it still needs to be mentioned so that there are no nine year old poker champions appearing.

One hopes that thy impetuous lexicological ramblings have assisted with thine technical quandary,
Giffgaff Helper
Wish to contact me? Feel free to send me a PM! I don't bite!

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Message 23 of 33
by: ryaneberry
on: 19/12/2012 | 17:37
Keep on at them, usually they will sort it out if you keep asking nicely!
Create your own banner at!
Message 2 of 33
by: georgetown_82
on: 19/12/2012 | 17:37
it normally takes from 7 to 10 days. I assume working days
Message 3 of 33
by: bluemoonbaz
on: 19/12/2012 | 17:38
Can be done in mins or days depends which agents get it and there workload give them another push
Message 4 of 33
by: m4rt1nt
on: 19/12/2012 | 17:40

I forgot to add ALL the people i recruited can access 18+ content and they havent removed the adult content bar.

Message 6 of 33
by: m4rt1nt
on: 19/12/2012 | 17:42

Thanks but Its been over 4 weeks

Message 7 of 33
by: pen69
on: 19/12/2012 | 17:43

18+ adult restrictions (stops access to certain sites) can be removed with either a UK driving licence or Passport. The tool can be found under the phone settings  Adult Content Control.


If you have neither of these then an agent can do this for you (see further down the page)




At the bottom of your passport there are two lines with many chevrons (“<“). Each one of them have 44 characters in total. Enter all the characters on each line including the chevrons on the two boxes provided. The first line only includes letters and chevrons whereas second one starts with number and also has letters.






9999999999GBR9999999F9999999<<<<<<<<<<<<<<99             - second line (box)


Driving Licence


Enter your full UK Driving Licence number, which you will find in line 5 of your licence. It’s 18 characters long and includes a combinations of letters and numbers.


Don’t forget to include the numbers at the end and don't include a space.


Eg. SMITH741345AB8CC31



Note that for the older style (paper) driving licences you need to use the issue number (you can find this on a different/inner page) for the final 2 numbers.

TOP TIP is to type the details in another area first to check thoroughly and then copy and paste into the box/es.  Then if the system rejects the input as invalid you can just make any changes necessary and re-paste into the box/es and try again.

If you get the dreaded gremlins page then try these suggestions that have worked for some people.

Clear cache and cookies
Try another browser.

You also need to restart your phone for it to take effect.

Get a free Giffgaff Sim
You can choose any type of sim here. ;-)
Message 8 of 33
by: spiritshadowx
on: 19/12/2012 | 17:44

Priorities do not change depending on how many people you invite as that can be seen as discrimination, and they do give you money for referrals. 


As for the block, I recall earlier seeing an agent response saying that Ofcom does not allow them to withdraw the block manually or without identication, so you may need to give the adult content filter option in your 'My Giffgaff' section again. Sorry to hear that this has been a bother to you.

One hopes that thy impetuous lexicological ramblings have assisted with thine technical quandary,
Giffgaff Helper
Wish to contact me? Feel free to send me a PM! I don't bite!

Posted from ASDA Smart Price Toaster
Message 9 of 33
by: m4rt1nt
on: 19/12/2012 | 17:53

Ok thanks. But the 4 people ive gave sim cards to can access adult content. they havent removed any block.

Message 10 of 33