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American iphone/4G problem

Started by: tavamirali
On: 30/08/2015 | 11:14
Replies: 6
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by: tavamirali
on: 30/08/2015 | 11:14
I bought my iPhone from the states. I bought a 4g goodybag and now i dont have either 3g or 4g. What should I do? I used to buy 3g goodybags and i didnt have any problem. I know it is because my phone is from USA. I just want to know if there is anyway to cancel my goodybag and buy another one?
Message 1 of 7
by: pollsen
on: 30/08/2015 | 11:15 edited: 30/08/2015 | 11:18

If its your first 4g goodybag it can take 24 hours. Its worth keep restarting your phone to kick back internet in.

Message 2 of 7
by: standard123
on: 30/08/2015 | 11:16
hi first 4g goodybag takes 24 hour to activae 4g
Please kudoo me if i am helpful
Message 3 of 7
by: endorphin
on: 30/08/2015 | 11:21
Hi, firstly depending on which iPhone you have it might not work on giffgaff's 4G service; however it should still give you a 3G service so try turning your phone off and back on to see if that fixes it for you.

Otherwise note that it can take up to 24 hours for a new 4G goodybag to start providing mobile internet. Presumably you're calls and texts work OK?
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 4 of 7
by: jsp21c2
on: 30/08/2015 | 12:34

Goodybags are all going to be 4G in a few days, but presumably those with 3G only devices will just connect at 3G.

In your case I presume the phone has UK compatible 3G bands but not UK 4G compatible bands. You could do a manual network scan and select the O2 3G band as the preferred network in order to stop the iphone trying to connect to 4G.

Message 5 of 7
by: krishnasuba
on: 30/08/2015 | 12:40
Just try restarting your phone and it should start working.
Message 6 of 7
by: insaneyln
on: 30/08/2015 | 13:26

tavamirali wrote:

I bought my iPhone from the states. I bought a 4g goodybag and now i dont have either 3g or 4g. What should I do? I used to buy 3g goodybags and i didnt have any problem. I know it is because my phone is from USA. I just want to know if there is anyway to cancel my goodybag and buy another one?

@tavamirali, which model of the Apple iPhone did you purchase in the USA? Also, was it a SIM free (network unlocked) device?

Message 7 of 7