Knowledge Base

'An error has occurred attempting to play media'

Started by: kirkaijuice
On: 18/07/2012 | 12:16
Replies: 9

by: kirkaijuice
on: 18/07/2012 | 12:16
Hoping someone can help....

When attempting to play a video on Youtube I get a message stating, 'An error has occurred attempting to play media'. The video does not play.

Before this, I get a message advising I may incur charges for viewing the video, then I click OK, then press play. When I view the video via WiFi, the video plays fine. I have tried different videos on YouTube, and I get the same message.

As this works with the assistance of WiFi, could it be associated with the strength of the 3G network?

My phone is a Blackberry 9320 and I am using the £10 giffgaff package, with additional £3 bb internet service

Any assistance would be greatly appreciated!

Message 1 of 10
by: rjh71
on: 18/07/2012 | 12:18
Many people find they have issues with YouTube apps, because they're often written to be as generic as possible (ie not for any specific phone), and as a result, it's often easier to get a stable playback by opening a browser and going to

If that doesn't help, try checking your handset's internet settings to see if it has any Proxy options configured. The address is:

Port: 8080
(this might be written as

Removing these details is a common fix for video streaming issues.

There's a more detailed guide at
Message 2 of 10
by: paultheball
on: 18/07/2012 | 12:29
Lots of members are having this problem.
If you really want youtube on right now,
try this: xenozu its an app, it will work, in its own
Also try

Get a free giffgaff Sim
Message 3 of 10
by: getcarter
on: 18/07/2012 | 12:33
Hiya! There seems to be HUGE problems just now... I've been speaking to Netflix' they tell me there are problems with 3G on O2 but using wifi should be ok... There are web supported apps on the iPhone experiencing problems with 3G also... Can Giffgaff guys try to find out what's going on? I feel as tho I'm only getting half the service I'm paying for just now.
Message 4 of 10
by: hosaam123
on: 18/07/2012 | 12:40

their are problems atm i think and you can use wifi to play media thats the best option atm

Get a free giffgaff Sim
Message 5 of 10
by: marco777
on: 15/04/2013 | 14:02

Giff Gaff is **bleep** with Blak Berry  It was a mistake to pass with them Smiley Sad

Message 7 of 10
by: giffgaff20132014
on: 15/04/2013 | 14:03
try using opera mini
Message 8 of 10
by: sloz
on: 15/04/2013 | 14:05
Try this workaround

This method works on some blackberry's default browsers

A way to play youtube with your default browser on your blackberry is to edit the youtube links and add

_popup after the word watch

Or put embed/ instead of watchv=

And remove m. At the front




Also try this site

Put in a search query and click get code
Get a free giffgaff Sim
Message 9 of 10
by: giffgaff_rocks
on: 15/04/2013 | 14:08
yea YT does not seem to work on 3G for some reason, I've experienced the same with 2 other networks.. wifi always works thogh
Message 10 of 10