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Apn

Started by: bimbledwadle
On: 14/08/2014 | 12:38
Replies: 5
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by: bimbledwadle
on: 14/08/2014 | 12:38
On iPhone 5s the apn username is vertigo. Is it meant to be that,as I just put sim in and the settings were on the phone and working for data when I'm not on wifi. I'm just checking tht this is correct.
Message 1 of 6
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by: sarahbanahnah
on: 14/08/2014 | 12:39

Hey there, thanks for visiting the giffgaff community. 
iPhones and iPads can't edit the proxy manually, so it's best to reset the settings and then use the My giffgaff app to update them. Android and other OS phones will have to update it manually if a software update didn't work.
Visit the following link for more details:
http://community.giffgaff.com/t5/Help-Support/Amendment-to-iPhone-internet-settings/td-p/12751538

After you have inputted the APN Settings into your Phone, you will have to restart your Phone.

Secondly, if this doesn't work, then you need to check your data coverage within your area with the following link:
http://community.giffgaff.com/t5/Solve-your-questions/How-do-I-check-coverage/ta-p/3487749

If you are still not satisfied, then please let us know and we will work with you to find a solution.

I hope this helps? 

Get a free giffgaff Sim
Click the banner above for a free giffgaff SIM with free airtime credit of £5.
If you can't see it, then click the link below:
http://giffgaff.com/orders/affiliate/sarahbanahnah
Message 2 of 6
by: sarahbanahnah
on: 14/08/2014 | 12:39

Hey there, thanks for visiting the giffgaff community. 
iPhones and iPads can't edit the proxy manually, so it's best to reset the settings and then use the My giffgaff app to update them. Android and other OS phones will have to update it manually if a software update didn't work.
Visit the following link for more details:
http://community.giffgaff.com/t5/Help-Support/Amendment-to-iPhone-internet-settings/td-p/12751538

After you have inputted the APN Settings into your Phone, you will have to restart your Phone.

Secondly, if this doesn't work, then you need to check your data coverage within your area with the following link:
http://community.giffgaff.com/t5/Solve-your-questions/How-do-I-check-coverage/ta-p/3487749

If you are still not satisfied, then please let us know and we will work with you to find a solution.

I hope this helps? 

Get a free giffgaff Sim
Click the banner above for a free giffgaff SIM with free airtime credit of £5.
If you can't see it, then click the link below:
http://giffgaff.com/orders/affiliate/sarahbanahnah
Message 2 of 6
by: antonio75
on: 14/08/2014 | 12:40
Change it to giffgaff
Message 4 of 6
by: shamrez8
on: 14/08/2014 | 12:41
Hi @bimbledwadle

To get the updated settings please follow the steps below

go to settings -> Cellular -> Cellular Data Network And in the Cellular Data add the following settings

Username: "giffgaff"
APN: "giffgaff.com"
password: [Leave blank]
Proxy: [Leave blank]

or if you have a wifi connection via your iphone please see this link http://giff.ly/iphonesettings .
Get a free giffgaff Sim
Message 5 of 6
by: bimbledwadle
on: 14/08/2014 | 15:44
I did the giffgaff helper which auto changes the settings though leaves me unable to change anything as it locks u out of all settings probably to stop u fiddling.
Message 6 of 6