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Appalling web page

Started by: pete515
On: 11/12/2017 | 15:13
Replies: 7
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by: pete515
on: 11/12/2017 | 15:13

GiffGaff seem to delight in making it impossible to use a Top Up Voucher. Very unhappy about this. Why purchase a frigging Top Up voucher for PAYG when the only option available to buy credit is via a credit card? 

 

I'm putting this loss of £10 (for the useless voucher) down to experience but plan going back to my previous provider asap.

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by: andyrh68
on: 11/12/2017 | 15:43

On the same page where you saw the credit card top up options @pete515, there is the link to top up using a voucher

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Message 5 of 8
by: pete515
on: 11/12/2017 | 15:23
Update - I've just sent this to GiffGaff Customer Service....

Well the only way I was able to redeem my voucher was by buying £10 worth of top up time via my credit card. I was then able to redeem my voucher.

In other words I had to spend £20 in order to get the £10 of credit I wanted. I would never have bought the voucher if I had of known that I had to register my credit card to get started in the first place. I feel cheated as I am a low user of mobile phones and now have much more top up credit than I wanted.
Message 2 of 8
by: lynda1962
on: 11/12/2017 | 15:29

@pete515, hi there,  you could of activated your sim using your voucher here 👇 

 

https://giffgaff.com/activate

 

contact an agent as they are the only ones that can deal with your account and explain what happened they may use their discretion and refund you the extra £10 you had to use to redeem the voucher. 

 

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...
Agents can take upto 24 hours to reply but are normally quite quick.
https://giffgaff.com/support/questions

 


Message 3 of 8
by: nigelbrooks
on: 11/12/2017 | 15:38

@pete515

 

There is a direct link to this page from the top up page

 

https://giffgaff.com/buy/redeem

Get a free giffgaff Sim
I donate 100% of my SIM activation payback to charity, please help me boost the donation
Message 4 of 8
Highlighted
by: andyrh68
on: 11/12/2017 | 15:43

On the same page where you saw the credit card top up options @pete515, there is the link to top up using a voucher

Capture.PNG

Message 5 of 8
by: 4128334
on: 11/12/2017 | 15:46

@pete515

 Hi, 

 You can dial 43430 use Option 2 to Top Up using a voucher..

Get a free giffgaff Sim
Message 6 of 8
by: pete515
on: 11/12/2017 | 16:07
All, thank you all for your input. I have to revise my initial impression of GiffGaff. The customer service team were VERY quick to refund the additional £10 I didn't plan to spend to my credit card once I explained what happened to them. The positive experience from Customer Service and the people in this community are likely to make me a loyal (and happy) customer in the future.
Message 7 of 8
by: 4128334
on: 11/12/2017 | 16:19
@pete515
Hi,
Very pleased that members have helped you, and given you a totally new outlook on giffgaff.
Have a Great Evening.
Get a free giffgaff Sim
Message 8 of 8