GiffGaff seem to delight in making it impossible to use a Top Up Voucher. Very unhappy about this. Why purchase a frigging Top Up voucher for PAYG when the only option available to buy credit is via a credit card?
I'm putting this loss of £10 (for the useless voucher) down to experience but plan going back to my previous provider asap.
This question has a Best Answer. Go to Best Answer
@pete515, hi there, you could of activated your sim using your voucher here 👇
contact an agent as they are the only ones that can deal with your account and explain what happened they may use their discretion and refund you the extra £10 you had to use to redeem the voucher.
Agents can take upto 24 hours to reply but are normally quite quick.