Knowledge Base

'Ask an Agent' is broken

Started by: dyl33
On: 30/03/2018 | 20:02
Replies: 26

by: sloz
on: 30/03/2018 | 23:13
The £5.02 is your free bonus you received from activating your sim

You can call 43430 and press option 2 to hear your balance, value goodybag remaining minutes and data and expiry of your goodybag

You can switch off balance alerts in your profile details page

Scroll down to balance notifications
Untick the small box and click save,

Did you try the steps I suggested in the other thread you posted on?
Switch off facetime
Switch off imessage

And reset network settings
(be aware this will erase your saved wifi passwords, it won't erase or affect anything else)

Go to
And click reset network settings
The phone will switch off and restart automatically in a few minutes

Once the phone restarts
Switch on imessage
Switch on facetime

That should resolve the wrong number showing on outgoing calls and texts,
It won't fix the incoming calls problem though,

Have you contacted an agent to report that?
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Message 21 of 27
by: dyl33
on: 30/03/2018 | 23:15
thanks for all your help, I'll have a go at all this when I have a time
Message 22 of 27
by: sloz
on: 30/03/2018 | 23:26
The most important issue is reporting the incomplete transfer, very occasionally it'll be resolved of its own accord within a few days
But that's not likely, so do message an agent as soon as you can
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Message 23 of 27
by: bigfra43
on: 30/03/2018 | 23:27

Have you tried a differen browser?

Message 24 of 27
by: dyl33
on: 01/04/2018 | 22:51
tried using a temporary account and submitted a request for help doing everything you said... 12hrs later and I've not heard anything, nothing's changed!
Message 25 of 27
by: lpwilliams
on: 01/04/2018 | 22:55

I too have had some problems.  On certain browsers, it shows "loading" but never loads.

Message 26 of 27
by: sloz
on: 01/04/2018 | 22:56
So it was around 11am you contacted an agent?
Could you check your query now
Click here to log out

Log back in (to your second account)
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Message 27 of 27