Ask an agent

[majordisaster]

Hi,

I'm new here, so if this seems a stupid question, I apologise..........whenever I click on a link to 'ask an agent' or 'go to inbox' it just takes me back to my 'dashboard' page.

How can I ask an agent, or access my inbox?

Thanks for any help.

Speak to you soon.

Majordisaster.

[giff_2]

are you sure your logged in mate as the main site will logged you out if left . 

[aphex chaperon]

Are you logged in?

[allwyn navigator]

Try this link:http://support.giffgaff.com/app/ask

You can access your inbox here:http://community.giffgaff.com/t5/notes/privatenotespage

[reemaa]

here is a direct link to it http://support.giffgaff.com/app/ask

Just fill in the form that loads up and make sure your logged into your account when you use the link

to check your inbox, click community at the top of the page and you'll see inbox on the line where it says about me / community settings/ help/ INBOX

[rudedog mad scientist]

Hi majordisaster, sounds like you have a broken Ask An Agent link. Ok, you can either get in touch with an Educator (you can check if one is online by checking Users Online on the main community page). Or you can email an Agent on

giffgaffteam@mailuk.custhelp.com

[shedy academic]

make sure youre logged in if it still gives you problems try using firefox.

[philiplittle40 seer]

Hi

@rudedog's advice is correct. Don't bother wasting time with browsers, logging in and out, cache/cookies etc as they wont make any difference. There is a specific fix that needs to be applied to your agent links to get them working. PM an educator and they will get the agents to apply this fix.