Apparently the cause was an expired certificate on Ericsson’s end. If that’s true it was completely preventable.
I don’t want to double post, so see my post here on it.
IF anyone is to blame, it would seem it’s Ericsson, not Giffgaff!
Thank you, that's a lovely message. I am really suprised how many people have been asking for compensation! It's horrible.
I think they don't seem to understand the enormity of the problem, European wide & 32 million people involved.
And Japan @hezp don’t forget Japan!
I agree that the blame culture has gone into overdrive and it’s sad to see so many people who are blaming giffgaff for their own personal misfortunes.
They don’t seem understand that under the T&Cs giffgaff don’t a) guarantee the service and b) aren’t reponsible for consequential loss.
So for example those people who say that they “rely” on a mobile phone and cannot accept any possible occasion when it might be unavailable are taking a calculated risk in only having a number with giffgaff.
Maybe they should consider getting a second number with another (non-O2) provider on contract - as then they would be entitled to compensation for loss of service - and keep their giffgaff number as a PAYG back up.
And for those people who have suffered some sort of badly timed “missed call” incident such as a missed job interview or a sick child have to accept that life’s like that and **bleep** happens.
Ironically, as @maverick77_uk says you never see people on here saying “I received a text today about a new job which I got so thanks gg” or “My child had an accident at school and I got a call so was able to be with her thanks gg”.
But I suppose that’s indicative of people’s mentality nowadays in that when they are affected by something like this they take it personally and don’t think about the bigger picture, at the same time forgetting all the times that things have gone without a hitch.
Let’s just hope these people demanding compensation are not caught out by scammers offering them apes ivory and peacocks who then rip them off - see here for what I’m talking about
**post edited by an educator**
There is no automatic right to compensation for PAYG customers despite the 'silly figures' being bandied about on the internet.
Your 'direct' loss would have been no more than one day of goodybag usage and giffgaff, if they compensate at all, may well limit any goodwill payment to that level.
Consequential losses as specifically excluded within the terms and conditions of your agreement and you will not get anywhere in a civil case unless you have documented proof of any loss.
No decision has been made but, when O2 fell over for an extended period a couple of years ago, giffgaff were fairly swift in making an offer.
Very well said, the inability of some to plan for such outages (and by 'some' I mean users not the networks) and then to 'demand' compensation for their own lack of forethought is bewildering but unsurprising when there seems to be a pervasive 'someone has to pay' culture.