Knowledge Base
Community

Auto recurring goodybag

Started by: lmfrancis
On: 01/12/2013 | 09:46
Replies: 6
Reply

by: lmfrancis
on: 01/12/2013 | 09:46

My goodybag is supposed to recur on the 29th of each month.  It hasn't happened this month and whilst when I log in it has the status as "we are updating your goodybag" I've now had to top up in order to use my phone until it's put on.  I also received a text message informing me I haven't replaced my goodybag.

 

I wouldn't buy a recurring package if I wanted to buy credit also. Can you sort it out please?

Message 1 of 7
by: dalan
on: 01/12/2013 | 09:48
Tell the agents whats happened
Use this link

Goodybag / gigabag
http://giff.ly/agentsgbpurchase
Or
If you have problems, try a different browser, ie Chrome, Firefox. Or use the link below,

http://j.mp/agentsgaff

And choose 30 in the drop down box. And then write the specific nature of your issue in the text box provided.
Get a free giffgaff Sim
Message 2 of 7
by: fred_flintstone
on: 01/12/2013 | 09:50
Hi i
Is your recur switched on here
https://giffgaff.com/profile/payment-details

Is your card within a month of its expirey date ?

You could manually buy a goodybag and if the recurring bag activates in the meantime it will queue behind your current one & you could claim a refund for it or use it next month
Get a free giffgaff Sim
Message 3 of 7
Highlighted
by: addykiller123
on: 01/12/2013 | 11:13
tell the agents
Message 4 of 7
by: alexc33
on: 01/12/2013 | 11:22
What goodybag was due to recur? Was it a £15 or £20 one?

I was just wondering if the recurring goodybag problem is for all types of goodybag or just related to the £15 & £20 ones that are due to change in their minutes allowance next week.
Message 6 of 7
by: neilmartindale
on: 01/12/2013 | 11:25
Mines a £12 and has not recurred
Message 7 of 7