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Auto top up failed. Cannot find how to turn it off & restart?

Started by: gil_evans
On: 18/04/2016 | 21:57
Replies: 12
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by: gil_evans
on: 18/04/2016 | 21:57

Cannot find how to restart the auto top up. Card details etc all correct. No option to speak to an agent about this. Nowhere to switch auto top up off & on again.

Message 1 of 13
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by: nagina72
on: 18/04/2016 | 22:11
You will need to contact an agent they will help you or you see this link http://giffgaff.com/profile/payment-details
https://giffgaff.com/support/ask
Message 8 of 13
by: mathew40
on: 18/04/2016 | 21:58 edited: 18/04/2016 | 22:00

Hi there @gil_evans

You can check out your payment details here https://giffgaff.com/profile/payment-details 
If you are having problems using your bank card,topping up or buying a goodybag,please click onto the link below,thanks
http://community.giffgaff.com/t5/Solve-your-questions/Why-has-my-top-up-failed/ta-p/3498263

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Message 2 of 13
by: alexc33
on: 18/04/2016 | 21:59

You can not turn recurring goodybags back on until you have bought a new goodybag yourself. 

 

Once your new goodybag has activated you can turn recurring back on.  

Message 3 of 13
by: ishrath95
on: 18/04/2016 | 21:59
You can ask an agent following this link
https://giffgaff.com/support/ask
Message 4 of 13
by: sukhishina
on: 18/04/2016 | 22:04
Hi @gil_evans what are you using to login to you giffgaff account?
The options should be available on all the format regardless what your using.
If your using the mobile website use the following link :- https://giffgaff.com/dashboard
When you see your top up balance directly underneath it should be an option to enable or disable auto top up for your Airtime Credit.
Message 5 of 13
by: yasar_786
on: 18/04/2016 | 22:05
Hello.

Please go here to your payment details section:
https://giffgaff.com/profile/payment-details

You can then turn On/Off your auto top-up option as well as edit/update your payment details. You can also turn On/off your recurring goodybag option.

Ensure that you have sufficient funds in your bank account and that your credit/debit card is not due to expire any time soon.
If I have helped, please Kudos Me by Clicking on the Blue Star on the right-hand side Smiley Happy Order your FREE Giffgaff Sims from below:
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Message 6 of 13
by: germansheppard234
on: 18/04/2016 | 22:06
Hi for auto top up to work u must have at least £3 credit on phone because it kicks in at £3, this link is where u find auto top up, when u change ir u must scroll down to save settings http://giffgaff.com/profile/payment-details
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Message 7 of 13
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by: nagina72
on: 18/04/2016 | 22:11
You will need to contact an agent they will help you or you see this link http://giffgaff.com/profile/payment-details
https://giffgaff.com/support/ask
Message 8 of 13
by: dips18
on: 18/04/2016 | 22:11
Hey @gil_evans to turn your auto top up on and off you can do this via your dashboard.
www.giffgaff.com/dashboard
When you go to your Dashboard you'll see the option where it shows your Airtime credit.
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Dips
Message 9 of 13