Knowledge Base
Community

Auto top up

Started by: minimax
On: 04/02/2014 | 22:34
Replies: 17
Reply

Go to best answer
by: minimax
on: 04/02/2014 | 22:48
Np goody bag just auto top up . My balance was 0.02 yesterday despite it normally topping up just below £3. It said YESTERDAY that the o
rder is delivered on the 04.02.14 !!!!! At 8.55pm. So I waited until tonight. But no credit despite my payment history saying £10 delivered at 8.55pm. I checked phone and online balance several times ~ nothing there.
Get a free Giffgaff Sim
Message 11 of 18
by: kevgaxx
on: 04/02/2014 | 23:00
If the £10 credit is in your payment order history, but does not show on your account or phone, you need help in finding out where it went.

Contact an agent here ( mention the date anomaly too ) -
http://giff.ly/agentsbalance
Message 12 of 18
by: ladyice
on: 04/02/2014 | 23:03

u could check *100# see ur balance?r u shure u not used it on any calls or backround internet?

Message 13 of 18
by: minimax
on: 04/02/2014 | 23:04
That link doesn't work. It's so hard to contact an agent now.
Get a free Giffgaff Sim
Message 14 of 18
by: minimax
on: 04/02/2014 | 23:06
And no I haven'tused ten pound in less than 2 hours. Normally top up every 2 months.
Get a free Giffgaff Sim
Message 15 of 18
by: kevgaxx
on: 04/02/2014 | 23:06
I would always try a different browser first, but there is an option if you have particular problems.

There may be problems with agent categories or other form errors, so try this "workround" -

Log in here
Http://j.mp/agentsgaff
Select 30 from the drop down list (don't worry about the SIM quantity stuff).
Use the comment box to fully explain your issue.
Message 16 of 18
by: minimax
on: 04/02/2014 | 23:07
Nice that so many people give exactly the same advice just to earn credit despite.
Get a free Giffgaff Sim
Message 17 of 18
Highlighted
by: minimax
on: 04/02/2014 | 23:11
Thank you kevgaxx. Think I leave it until tomorrow as my phone charge is getting low. Thankfully the wifi works fine. I will definitely contact an agent tomorrow !!! Thanks again.
Get a free Giffgaff Sim
Message 18 of 18