Knowledge Base
Community

Auto top up

Started by: sianyblahblah
On: 09/12/2018 | 21:23
Replies: 3
Reply

by: sianyblahblah
on: 09/12/2018 | 21:23
  • Hi   , wondering if anyone can help ? I've had £20 auto top added to my account, although auto top is switched off and I haven't physically topped it up either, anyone know how this could occur ? Thanks , Sian 
Message 1 of 4
by: dbcooper_
on: 09/12/2018 | 21:31

Hello @sianyblahblah

 

You will need to contact the agents about that as only they are authorised to deal with account overpayments or discrepancies .  If a mistake has been made you'll be fully refunded  

 

Click on your order history from here to confirm all your transaction details

https://giffgaff.com/profile/payment-details

Then contact an agent by filling out this form

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...

 

replies from agents arrive here
https://giffgaff.com/support/questions
within 24 hours, hope this helps


Get a free giffgaff Sim
Message 2 of 4
by: dazoo
on: 09/12/2018 | 21:32

Hi  @sianyblahblah

 

When don't have auto top up on then should not auto top up credit to account when credit fulls below £3.

To turn on/off auto top up and or recurring bag >> https://giffgaff.com/profile/payment-details

 

Contact giffgaff on this when don't have auto top up on or a recurring bag on and credit been added auto to a account or a bag been added auto when current bag expired but don't have the auto feature on to any of the auto add  features.

 

Request a refund that did not request >> https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...

Get a free giffgaff Sim
Message 3 of 4
Highlighted
by: clikasarus
on: 09/12/2018 | 21:33
@sianyblahlah
Hi welcome to giffgaff and the community

•You will have to contact a agent as they are the only ones who can issue a refund try here

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...

•But please be patient as it could take upto 24 hours for them to reply which you can view here

https://giffgaff.com/support/questions

hope this has been helpful for 👍🏻
Get a free giffgaff Sim
Message 4 of 4