Auto top up
on: 09/12/2018 | 21:31
Hello @sianyblahblah
You will need to contact the agents about that as only they are authorised to deal with account overpayments or discrepancies . If a mistake has been made you'll be fully refunded
Click on your order history from here to confirm all your transaction details
https://giffgaff.com/profile/payment-details
Then contact an agent by filling out this form
replies from agents arrive here
https://giffgaff.com/support/questions
within 24 hours, hope this helps
on: 09/12/2018 | 21:32
When don't have auto top up on then should not auto top up credit to account when credit fulls below £3.
To turn on/off auto top up and or recurring bag >> https://giffgaff.com/profile/payment-details
Contact giffgaff on this when don't have auto top up on or a recurring bag on and credit been added auto to a account or a bag been added auto when current bag expired but don't have the auto feature on to any of the auto add features.
Request a refund that did not request >> https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...
on: 09/12/2018 | 21:33
Hi welcome to giffgaff and the community
•You will have to contact a agent as they are the only ones who can issue a refund try here
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...
•But please be patient as it could take upto 24 hours for them to reply which you can view here
https://giffgaff.com/support/questions
hope this has been helpful for 👍🏻
