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Started by: minimax
On: 04/02/2014 | 22:34
Replies: 17
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by: minimax
on: 04/02/2014 | 22:34
My phone run out of credit yesterday even though it's on auto top up.
Checking my giffgaff account tonight , it is active and the order of £ 10 has been delivered and debited. Why have I got zero credit on my phone???
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Message 1 of 18
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Accepted Solutions
by: kevgaxx
on: 04/02/2014 | 23:00
If the £10 credit is in your payment order history, but does not show on your account or phone, you need help in finding out where it went.

Contact an agent here ( mention the date anomaly too ) -
http://giff.ly/agentsbalance
Message 12 of 18
by: maryam22
on: 04/02/2014 | 22:36
are sure you are dialing *100#

and *100*7# for goodybag?
If I solved your issue please "accept as solution",thanks


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Message 2 of 18
by: kevgaxx
on: 04/02/2014 | 22:36
Check both balances, online and by dialling.

Dial *100# for phone credit balance.

Look at the balance shown on the "my giffgaff" page -
https://giffgaff.com/dashboard
Message 3 of 18
by: allsaints
on: 04/02/2014 | 22:37

check in your gg and maybe ask a agent mate

Message 4 of 18
by: rosebloom
on: 04/02/2014 | 22:38
Contacted an agent it's account problem
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Message 5 of 18
by: kevgaxx
on: 04/02/2014 | 22:38
It sounds possible that you have topped up into the wrong account. It's worth a quick check.

Text the word " USERNAME " to 43430 ( free ). You will receive a text reply in about 10 minutes or so.
Message 6 of 18
by: minimax
on: 04/02/2014 | 22:39
Haven't goy goody bahs, just credit. Balance pnline is xerp, but apparently £10 delivered tonight
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Message 7 of 18
by: m4n4ger
on: 04/02/2014 | 22:39

Check your my giffgaff page to be sure

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Message 8 of 18
by: minimax
on: 04/02/2014 | 22:41
Haven't goy goody bags, just credit. Balance pnline is zero credit, but apparently £10 delivered tonight
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Message 9 of 18
by: rosstheboss1
on: 04/02/2014 | 22:42

If you bought a goodybag with it your balance it will be zero if not leave it until tomorrow after checking your Payment History ask an Agent.

Message 10 of 18