Knowledge Base

Balance change

Started by: luzdd001
On: 21/12/2015 | 00:12
Replies: 16

by: luzdd001
on: 21/12/2015 | 00:12
Hello there,

I just have £25 earned in my balance and I don't know how to but air time with it to get an always on data. Can someone help me?

Many thanks.
Message 1 of 17
by: swindlerz
on: 21/12/2015 | 00:21 edited: 21/12/2015 | 00:22

just go to the shop and purchase it but you will have an option to purchase via airtime.

give it a shot Smiley Happy


Quick Edit: 

Note you should've posted this in the help and support section Smiley Very Happy

You might not always get a high quality response here Smiley Very Happy

 photo 1p copy_zpsqfvslzja.png
Message 2 of 17
by: old_bean
on: 21/12/2015 | 00:28
Hello @luzdd001

If i understand you correctly you want to buy a goodybag with your £25 credit that is already on your account ?

If so then just make sure to switch off recurring goodybags first as this will prevent you using your crefit otherwise. You can do that by following the first link added below. (Don't forget to press Save after altering the recurring setting)

After you've done that go here

Pick your goodybag

Press 'I only need a goodybag' on the next page'

Continue then press Exchange Airtime Credit to pay for it with your balance.

The goodybag will immediately activate on your account

p.s. don't worry about this thread being in the wrong part of the forum, i'll inform the admin and they'll sort that
Message 3 of 17
by: dips18
on: 21/12/2015 | 00:28
OK your message isn't very clear. But I think I got it.
So you have £25 on your account as AIRTIME CREDIT and you want to exchange that for a goodybag? ??? Am I right so far???
If so, then what to do is follow the normal way of purchasing a goodybag. When you've selected the goodybag you wish to purchase you will be given the option to EXCHANGE AIRTIME CREDIT for the goodybag.
And that's basically it.
Hope this makes sense and I actually got it right in what you was asking as like I said it wasn't really clear in what you was asking.
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Message 4 of 17
by: luzdd001
on: 22/12/2015 | 05:37

Hi dips 18, actualy I have £24.84 of earned balance and as I needed urgently my service I just top    up another £20 of air time, but it is no way I can do a godybag being activarted for some reason it take me to my bankd details and I can't find the 'exchnge air time'. could you explain me how to do it as if I were a 5 yo kid?

Message 5 of 17
by: sloz
on: 22/12/2015 | 09:12
Can you see the £24 on tour my giffgaff page?
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Message 6 of 17
by: luzdd001
on: 22/12/2015 | 14:25

well not  now, just in my phone, I have changed my sim card and it desapeared, anyways I have buy £20 air time with my card

Message 7 of 17
by: luzdd001
on: 22/12/2015 | 14:31

How do I change air time for a godybag? why its no post about that in the FAQ???

Message 8 of 17
by: sloz
on: 22/12/2015 | 14:54
How much credit do you see when you dial *100# ?
Do you see the same amount logged in here
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Message 9 of 17
by: luzdd001
on: 22/12/2015 | 15:18

it say £0 but  that's no true, even one of the agents just had confirmed yesterday I  was able to see the £20 in my account...

Message 10 of 17