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Bbm setting up blue screen error

Started by: juliel28
On: 15/10/2013 | 03:13
Replies: 7
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by: juliel28
on: 15/10/2013 | 03:13
Hi, i recently unlocked my blackberry 9360 curve an put my gg sim that ive been using for years now..but my bbm dont work its not setting up its a blue screen an its been like this for a week now. Can you please help me thank you.
Message 1 of 8 (642 Views)
by: bullittinbfd
on: 15/10/2013 | 03:29

Hi Julie.

To use bbm services you have to purchase the Blackberry addon at the same time that you buy a goodybag (£2.50).

If you have done that, then I'm sorry, but I personally can not help you (rather ignorant regarding Blackberry's), but I'm sure someone will be able to help you out.

Stick with us and I'm sure someone will have the solution.

Regards Steve.

Need a sim card quick? PM me and I'll send one first class post.
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Message 2 of 8 (639 Views)
by: revjonty
on: 15/10/2013 | 03:31
I hate myself for saying it, but have you tried switching it off, then on again?

overwize I know nothing about blackberrys really, sorry

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Message 3 of 8 (637 Views)
by: juliel28
on: 15/10/2013 | 03:35
Hi, Steve an revjonty ive tried all of that i have the blackberry add on i deleted the app then reintslled it from the app world i even rebooted my phone.. -_- thank you for you advise guys.
Message 4 of 8 (630 Views)
by: revjonty
on: 15/10/2013 | 03:38 edited: 15/10/2013 | 03:46

Edited to remove pointless info

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Message 5 of 8 (629 Views)
by: revjonty
on: 15/10/2013 | 03:43

doh! just read your response aswell now, so you didn't need that slab of info, Smiley Embarassed

 

sorry I can't be of more help, but I'm sure a bb guru will be along at some point

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Message 6 of 8 (624 Views)
by: juliel28
on: 15/10/2013 | 03:49
Thank you for your help Smiley Happy
Message 7 of 8 (621 Views)
by: adidasluke
on: 15/10/2013 | 03:54
Hello sorry to hear about thisSmiley Sad
this normally happens because you don't have any blackberry services enabled to enable them you need to buy a bb addon.
to check if you have a addon then click here

https://giffgaff.com/dashboard

just look to the left of the page where it says your goodybags and look for a little picture under the goodybag if you do have the addon then you should see £2.50, if you don't have both a goodybag or an addon the look here

http://giffgaff.com/goodybags

double check your basket because once you've paid you cannot reverse any mistakes

Good Luck Smiley Happy
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Message 8 of 8 (620 Views)