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Blackberry: User account is in SUSPENDED mode

Started by: cheryl147
On: 14/02/2012 | 11:29
Replies: 7
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by: cheryl147
on: 14/02/2012 | 11:29

I haven't been able to send/receive email on my Blackberry for a few days now. The internet and BBM are fine though.

I get a big red X next to the email I've tried to send and the Message Status reads "User account is in SUSPENDED mode"

 

Is anyone else having this problem?

 

When I Googled the issue, I found this: 

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB05055

It seems GiffGaff have to set my BIS to Active.

 

I'm going to contact an agent now but if anyone else is having this problem, this is what's happening.


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Accepted Solutions
by: ibraheemjaved19
on: 14/02/2012 | 11:30
Best Answer
Accepted by topic author cheryl147
‎21-08-2015 01:01
Contact an agent
If i helped you please press the star button near my name and click accept a solution. Want a sim with £5 credit? Click below!
Get a free giffgaff Sim
Message 2 of 8 (8,138 Views)
by: ibraheemjaved19
on: 14/02/2012 | 11:30
Best Answer
Accepted by topic author cheryl147
‎21-08-2015 01:01
Contact an agent
If i helped you please press the star button near my name and click accept a solution. Want a sim with £5 credit? Click below!
Get a free giffgaff Sim
Message 2 of 8 (8,139 Views)
by: usmanozzy786
on: 14/02/2012 | 11:31
only agent can help you
Get a free giffgaff Sim
Message 3 of 8 (7,915 Views)
by: ibraheemjaved19
on: 14/02/2012 | 11:32
http://bit.ly/giffgaffagent
If i helped you please press the star button near my name and click accept a solution. Want a sim with £5 credit? Click below!
Get a free giffgaff Sim
Message 4 of 8 (7,913 Views)
by: davtra4376
on: 14/02/2012 | 11:32
Message 5 of 8 (7,912 Views)
by: pius_
on: 14/02/2012 | 11:33
Message 6 of 8 (7,910 Views)
by: luqman_786
on: 14/02/2012 | 11:46
Contact an agent, they should b able to help you
Message 7 of 8 (7,897 Views)
by: anees30
on: 15/11/2012 | 13:51

Hi Just activated my account and have the same issue.

 

could i get some help

 

Thanks

 

Message 8 of 8 (4,953 Views)