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Both my friends or on plusnet and neither can phone or tex Is my blacklisted by plusnet or what

Started by: eviltwinn0
On: 04/01/2019 | 16:26
Replies: 11
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by: eviltwinn0
on: 04/01/2019 | 16:26 edited: 04/01/2019 | 16:28

Can the blackblist Hi

 I recently ported my number to Plusnet and back to giffgaff as the signal was unreliable

The problem is my friend is with Plusnet as is her neighbour now neither can phone me
Plusnet response is shocking in they asked her to remove SIM for 5 and put back
This did not solve it
Yet when she was roaming in Portugal on another network all was well
The problem began as soon as she registered back on Plusnet from Portuguese meo I think it was

I recommend her ask for pac and have no other solutions i.e not taking ownership of the problem
and Plusnet have left it at that so I advise to request pac in hope they take ownership then

Message 1 of 12
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by: endorphin
on: 04/01/2019 | 17:09

Hi @eviltwinn0 there could have been a problem following your number transfer so you should ask an agent to investigate by filling in this form https://support2.giffgaff.com/app/ask/Number-transfers/Partial-or-no-service-after-transfer/form/

 

Agents reply within 4 hours in the majority of cases but can take up to 24 hours, in the worst case, to reply (but they do work 7 days a week from 8am to 11pm). You will see when an agent has replied in the "Messages: From Agents" box which is half way down the right hand side of your "My Giffgaff" page or go here https://giffgaff.com/support/questions

 

Good Luck!

 

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 3 of 12
by: mangowalk
on: 04/01/2019 | 16:36
can I clarify that you're having problems receiving texts Plusnet users and wish to know how to resolve the issue
Message 2 of 12
by: endorphin
on: 04/01/2019 | 17:09

Hi @eviltwinn0 there could have been a problem following your number transfer so you should ask an agent to investigate by filling in this form https://support2.giffgaff.com/app/ask/Number-transfers/Partial-or-no-service-after-transfer/form/

 

Agents reply within 4 hours in the majority of cases but can take up to 24 hours, in the worst case, to reply (but they do work 7 days a week from 8am to 11pm). You will see when an agent has replied in the "Messages: From Agents" box which is half way down the right hand side of your "My Giffgaff" page or go here https://giffgaff.com/support/questions

 

Good Luck!

 

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 3 of 12
by: eviltwinn0
on: 04/01/2019 | 17:38
1 plusnet users are having problems phoning texting me
I can phone and text them
2 cool Ty I'll see what agents say ty
Message 4 of 12
by: eviltwinn0
on: 05/01/2019 | 10:01
Giffgaff response

To ensure this is not a giffgaff related issue it may be helpful to carry out a few troubleshooting steps to identify the source of the problem. In the meantime, if your phone is unlocked, please test your giffgaff SIM in a different unlocked or locked to O2 phone. This is just to check to see if this is a SIM or phone related issue. If your SIM still does not work, please pop your SIM back into your main phone then carry out the following steps below which is a manual roam:

1. Manually connect your phone to either 'Vodafone' or '3'.
2. After a few minutes connect back to 'giffgaff' or 'o2'.

If you're unsure how to do this, take a look at this giffgaff guide:
https://community.giffgaff.com/t5/Tips-Guides/Manual-Roam/td-p/3345471

If you still have trouble after completing the above steps, this would suggest your SIM is unfortunately faulty. The good news is that this can easily be fixed by replacing your SIM card. To do this, please visit this handy link and order a new SIM: https://giffgaff.com/orders/free-sim

Message 5 of 12
by: eviltwinn0
on: 05/01/2019 | 11:02
Now I can't access agents and have lost my goody bag I purchased 30/12/18

Is it just me but he's no taken the time to understand the problem

It's if he answer I can't phone or text them rather than other way around???
Message 6 of 12
by: sloz
on: 05/01/2019 | 11:17
@eviltwinn0
Hi, if you log out completely
Http://giffgaff.com/auth/logout
And log back in
Http://giffgaff.com/support/questions
The error message will go

so you don't see a live goodybag here
Http://giffgaff.com/dashboard ?

What do these codes show exactly
*100*7#
*100*1#
(mention any expiry dates)

What do your friends hear exactly when they call your number?
Do their texts send ok, but you don't receive or do they see an error message
Get a free giffgaff Sim
Message 7 of 12
by: eviltwinn0
on: 05/01/2019 | 13:45 edited: 06/01/2019 | 09:23

No I didn't but I do now
It's if he answer I can't phone or text them rather than other way around???

 

Hear nothing it I  it just goes call ended
I think texts just come up not sent I'll confirm with her

P.s I never really had cause to use contact agent
But I'm not iimpressed

Have I got to wait another 24 hrs for reply to a reply that didn't in my view even understand the problem

 

To be fair their response was better than plusnet

If it was faulty equipment of Freind or myself how is her neighbour having a problem too

I ported 5 dec 

She came back on 10 December

All was good until she landed at airport

 

Message 8 of 12
by: sloz
on: 05/01/2019 | 13:54
@eviltwinn0
Update your query
Http://giffgaff.com/support/questions

Explain again that those with plusnet nunbers can't call you
Say what they hear exactly when they call your number
Also mention that their texts don't actually send and show an error

Say you've been advised by the community that you have an incomplete transfer and ask for the problem be passed on to the technical team /engineers to fix
Get a free giffgaff Sim
Message 9 of 12
by: eviltwinn0
on: 05/01/2019 | 14:02
Thanks I do that imediately
Message 10 of 12