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Bought the wrong goody bag, i haven't used need to change

Started by: victoria_20
On: 30/08/2015 | 13:27
Replies: 5
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by: victoria_20
on: 30/08/2015 | 13:27

Hello where can I contact an agent? I cant seem to find it on the website. But i bought the wrong goodybag and just want to get another one I havnt used any of the current goodybag

 

Thanks

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by: exmember-2018-4735772
on: 30/08/2015 | 13:28
use this link https://giffgaff.com/support/ask/cant_buy_goodybag
request a refund and buy the correct bag

most links are found under the help link at the top of the page
Message 3 of 6
by: insaneyln
on: 30/08/2015 | 13:28

victoria_20 wrote:

 

Hello where can I contact an agent? I cant seem to find it on the website. But i bought the wrong goodybag and just want to get another one I havnt used any of the current goodybag

 

Thanks

 

@victoria_20, here is the link - https://giffgaff.com/support/ask

Message 2 of 6
by: exmember-2018-4735772
on: 30/08/2015 | 13:28
use this link https://giffgaff.com/support/ask/cant_buy_goodybag
request a refund and buy the correct bag

most links are found under the help link at the top of the page
Message 3 of 6
by: victoria_20
on: 30/08/2015 | 13:30

Thank you! 

Message 4 of 6
by: alexc33
on: 30/08/2015 | 13:33

If the goodybag has activated agents are not obliged to give refunds as it's  your error. 

 

However, if you have used very little then an agent may give you a refund at their own discretion. 

 

You can raise a case with the agents via the support link in your My giffgaff page messages section. https://giffgaff.com/support
Agents can take up to 24 hours to reply, but are usually much quicker.
Agent replies can be found in your my giffgaff page messages section.

 

 

Message 5 of 6
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by: exmember-2018-4735772
on: 30/08/2015 | 13:40 edited: 30/08/2015 | 13:42

if you bought a bag in error agents will usually give you a refund, as long as you have not used the bag allowances
(I have tested this a couple of times and on both occasions I was refunded)
but ask nicely Smiley Happy

Message 6 of 6