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Posts: 18,488
Kudos: 4,134
Best Answers: 3,086
Registered:
21-03-2012
try this,
if your details are already stored, delete them,
then re-enter them, this can solve it,
you can also choose 'another card' option,
(even if you pay with the same card),
when you reach the checkout.
also, try another browser, IE or Firefox.
if your details are already stored, delete them,
then re-enter them, this can solve it,
you can also choose 'another card' option,
(even if you pay with the same card),
when you reach the checkout.
also, try another browser, IE or Firefox.
Posts: 9,278
Kudos: 1,953
Best Answers: 1,392
Registered:
25-05-2012
All alternatives for topping up
http://community.giffgaff.com/t5/Help-Ask-the-comm
or have a look at Card payment issues Have a look at bertiebat's guide for card troubles click below :-) http://is.gd/cardtroubles
http://community.giffgaff.com/t5/Help-Ask-the-comm
or have a look at Card payment issues Have a look at bertiebat's guide for card troubles click below :-) http://is.gd/cardtroubles
Posts: 10,827
Topics: 6
Kudos: 1,750
Best Answers: 1,180
Registered:
18-01-2012
-Try using a different browser and clearing history, cache etc.
-Try using the mobile site https://giffgaff.com/mobile (can be used on the PC).
If you have previously stored your card details (https://giffgaff.com/profile/details) then delete, reinput and try again as this has been known to cure some problems (especially with the 3 digit security code/CVV). You can also do this by choosing 'Another Card' (even if you want to pay with the same card) during the check out process.
Meanwhile you can top up your account by buying a voucher (O2 or giffgaff http://bit.ly/giffgaffvoucher) and redeeming it (https://giffgaff.com/buy/redeem). You can then buy a goodybag/gigabag if required from the redeemed credit http://bit.ly/giffgaffgfc
-Try using the mobile site https://giffgaff.com/mobile (can be used on the PC).
If you have previously stored your card details (https://giffgaff.com/profile/details) then delete, reinput and try again as this has been known to cure some problems (especially with the 3 digit security code/CVV). You can also do this by choosing 'Another Card' (even if you want to pay with the same card) during the check out process.
Meanwhile you can top up your account by buying a voucher (O2 or giffgaff http://bit.ly/giffgaffvoucher) and redeeming it (https://giffgaff.com/buy/redeem). You can then buy a goodybag/gigabag if required from the redeemed credit http://bit.ly/giffgaffgfc
Posts: 40,917
Topics: 24
Kudos: 4,762
Registered:
21-07-2010
wiss wrote:
I can't buy a goody bag I have 3 days tring
I'm using my debit card
Do you have a current goodybag yet to expire? If not, then click on here: https://giffgaff.com/mobile
and see if it allows you there. If not, then a voucher would be the best bet for now, and then later ask an agent what the problem is with your card payment.
