Buy goody bag

try this,
if your details are already stored, delete them,
then re-enter them, this can solve it,
you can also choose 'another card' option,
(even if you pay with the same card),
when you reach the checkout.
also, try another browser, IE or Firefox.

Message 3 of 23

by: gaffout
on: 14/08/2012 | 21:43 - edited: 14/08/2012 | 21:44

All alternatives for topping up
http://community.giffgaff.com/t5/Help-Ask-the-community-got-stuck/How-do-I-top-up-What-are-my-top-up...
or have a look at Card payment issues Have a look at bertiebat's guide for card troubles click below :-) http://is.gd/cardtroubles

Please remember to choose a 'BEST ANSWER' Where you received one & give a little KUDOS to those who helped :-)

Message 4 of 23

by: anees_mahmood
on: 14/08/2012 | 21:44

-Try using a different browser and clearing history, cache etc.
-Try using the mobile site https://giffgaff.com/mobile (can be used on the PC).

If you have previously stored your card details (https://giffgaff.com/profile/details) then delete, reinput and try again as this has been known to cure some problems (especially with the 3 digit security code/CVV). You can also do this by choosing 'Another Card' (even if you want to pay with the same card) during the check out process.

Meanwhile you can top up your account by buying a voucher (O2 or giffgaff http://bit.ly/giffgaffvoucher) and redeeming it (https://giffgaff.com/buy/redeem). You can then buy a goodybag/gigabag if required from the redeemed credit http://bit.ly/giffgaffgfc

If my Answer has helped you, please mark my answer as 'Best Answer'. Order your FREE Sims from Below

Message 5 of 23

by: bstock
on: 14/08/2012 | 21:44

If its not a recurring goodybag why not top up and then buy a goodybag from that.
This page will show you how to buy a one off goodybag from your existing credit. http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Buying-a-goodybag-from-existing-credit/m-p/...

If I have solved your problem or answered your question, please click accept as solution on my post.
Also please consider giving me KUDOS if I have helped in any way - just click on the star box on the bottom right hand side of this post - Many Thanks

Message 6 of 23

by: rayhoo
on: 14/08/2012 | 21:45

wiss wrote:
I can't buy a goody bag I have 3 days tring
I'm using my debit card

Do you have a current goodybag yet to expire? If not, then click on here: https://giffgaff.com/mobile
and see if it allows you there. If not, then a voucher would be the best bet for now, and then later ask an agent what the problem is with your card payment.

Recover forgotten username, e-mail address and receive password reset link

Buy a goodybag from your airtime balance Start your next goodybag today

Message 7 of 23

by: argos1
on: 14/08/2012 | 21:46

are you trying to queue the goodybag because you can't do that now. you have to wait until your bag expires to buy another one or set up recurring goodybags

Message 8 of 23

by: wiss
on: 14/08/2012 | 21:47

I tried a new browser , i tried reentring my card detail again ,,,nothing work !!!!!!!

Message 9 of 23

by: iftekharsubhan
on: 14/08/2012 | 21:47

Try by topup voucher

Message 10 of 23