Get Help
Community

CAN WE HAVE AN OFFICIAL UPDATE

Started by: sutton
On: 10/12/2011 | 11:24
Replies: 58
Reply

Go to solution
by: hazel22
on: 10/12/2011 | 14:37

sutton wrote:

so then hazel will this issue be resolved today ?


As with everything giffgaff do - we let you know all the information as soon as we know it. Full transparancy Smiley Happy

4th April 2011 - 5th June 2015
Message 41 of 59 (148 Views)
by: rjoules
on: 10/12/2011 | 14:40

have contacted agents......
Me and my husband are both unable to buy a goodybag....he has no active bag, and i have a active gigabag need to queue one, gigabag expires in 4 days

 

Message 42 of 59 (144 Views)
by: sutton
on: 10/12/2011 | 14:40

that's all good & well but i think it was you that said yourself that this was a simple matter if it's that simple why have i been waiting since yesterday for a fix ? ...

Message 43 of 59 (143 Views)
by: davie1888
on: 10/12/2011 | 14:55

@hazel22 could you add me to that list please, as I can buy credit but it's been updating goodybags since yesterday, so can't queue my goodybag to start tomorrow. Thanks

Message 44 of 59 (127 Views)
by: hazel22
on: 10/12/2011 | 14:56

davie1888 wrote:

@hazel22 could you add me to that list please, as I can buy credit but it's been updating goodybags since yesterday, so can't queue my goodybag to start tomorrow. Thanks


On it Smiley Happy

4th April 2011 - 5th June 2015
Message 45 of 59 (124 Views)
by: mercian59
on: 10/12/2011 | 14:57 edited: 10/12/2011 | 15:01

hazel22 wrote:

With multiple accounts to investigate, it's easier to see a common issue. The more we collate, the easier it is. 

 

And as always, if one member alone is having an issue - please raise a case with the agents before asking us to call out the tech team on their weekends with their families. 

 


rjoules wrote:

So you only investigate if there are ENOUGH affected usernames?? again not good practise tbh.....1 affected customer should warrant a investigation





Hazel - the tech team do indeed deserve their time off, as we all do, but this issue was raised BEFORE THE WEEKEND ! so why weren't the tech team looking at it on thursday, friday and before even if only one person was affected?

 

With multiple accounts to investigate why have you not set up a single sticky thread at the top of the forum for affected people to register and stop the forums getting clogged up with more and more threads containing irrelevent and spurious "advice".

 

Again in my other thread you suggest contacting an agent but that system has fallen over and is not working ...AGAIN

 

btw - have you added me to the list ? Smiley Wink

Message 46 of 59 (121 Views)
by: rjoules
on: 10/12/2011 | 14:59

mercian59 wrote:

hazel22 wrote:

With multiple accounts to investigate, it's easier to see a common issue. The more we collate, the easier it is. 

 

And as always, if one member alone is having an issue - please raise a case with the agents before asking us to call out the tech team on their weekends with their families. 

 


rjoules wrote:

So you only investigate if there are ENOUGH affected usernames?? again not good practise tbh.....1 affected customer should warrant a investigation





But Hazel - this issue was raised BEFORE THE WEEKEND !!!!!!! so why weren't the tech team looking at it on thursday, friday and before even if only one person was affected?

 

With multiple accounts to investigate why have you not set up a single sticky thread at the top of the forum for affected people to register and stop teh forums getting clogged up with more and more threads containing irrelevent and spurious "advice".

 

Again in my other thread you suggest contacting an agent but that system has fallen over and is not working ...AGAIN



exactly!

Message 47 of 59 (117 Views)
Highlighted
by: dromi
on: 10/12/2011 | 15:00
All this problem wouldn't exist if there was an option of automatically renew your goodybag. Have trouble to understand why this is not implemented..
Get a free Giffgaff Sim
Message 48 of 59 (111 Views)
by: rjoules
on: 10/12/2011 | 15:00

I was all for promoting giffgaff, but i have now contacted all the friends and family i had given/sent a sim to advising them not to join this network,, most are on o2, so im porting my number to o2, giffgaff can keep my £83 credit payback... maybe it will help them survive these issues

Message 49 of 59 (109 Views)
by: rjoules
on: 10/12/2011 | 15:02

Having auto renewing goodybahs could cause more unforseen issues,

Message 50 of 59 (106 Views)