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CREDIT TAKEN
on: 05/04/2018 | 14:09
Hi @wilma998
Did you have the mobile data enabled? If so, it sounds like background data. Sometimes when you apps open in the background they can be using the mobile data. The most common are social media apps such as SNAP CHAT, TWITTER & FACEBOOK that deal with push notifications.
It always best to turn off the mobile data connection when not in use. The data connection can be disabled under the settings of your phone or you should have a widget to toggle the data connection off/on again.
If you feel this incorrect then all i can suggest is you ask a agent to look into this. To contact a giffgaff agent please follow this https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba... link
please note giffgaff agents usually reply in a couple of hours but can take up to 24 hours.
You can find agent replies under your “Messages From Agents” via your dashboard or the page can be accessed by following this link https://giffgaff.com/support/questions
Did you have the mobile data enabled? If so, it sounds like background data. Sometimes when you apps open in the background they can be using the mobile data. The most common are social media apps such as SNAP CHAT, TWITTER & FACEBOOK that deal with push notifications.
It always best to turn off the mobile data connection when not in use. The data connection can be disabled under the settings of your phone or you should have a widget to toggle the data connection off/on again.
If you feel this incorrect then all i can suggest is you ask a agent to look into this. To contact a giffgaff agent please follow this https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba... link
please note giffgaff agents usually reply in a couple of hours but can take up to 24 hours.
You can find agent replies under your “Messages From Agents” via your dashboard or the page can be accessed by following this link https://giffgaff.com/support/questions
on: 05/04/2018 | 14:10
I am sorry to hear that you are having issues with your giffgaff account
Due to this being an issue with an account it will be best for you to contact an agent here
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...
Please note that it can take up to 24 hours for a response from an agent, however they are usually a lot quicker (every message you send will reset the timer so please be patient)
Agent Replies can be found here: https://giffgaff.com/support/questions
I hope you get your issue sorted
Due to this being an issue with an account it will be best for you to contact an agent here
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...
Please note that it can take up to 24 hours for a response from an agent, however they are usually a lot quicker (every message you send will reset the timer so please be patient)
Agent Replies can be found here: https://giffgaff.com/support/questions
I hope you get your issue sorted
on: 05/04/2018 | 14:29
@wilma998 Hi welcome to giffgaff and the community
This is when background apps are running and use a small amount of your credit , iam sure if you ask a agent they will as a good will gesture they will refund the 40p ( at there discretion) to enable you to buy your goodybag
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...
but please be patient as it could take upto 24 hours for them to reply
Hopefully this
https://giffgaff.com/support/questions
hope this helps helps 👍🏻
This is when background apps are running and use a small amount of your credit , iam sure if you ask a agent they will as a good will gesture they will refund the 40p ( at there discretion) to enable you to buy your goodybag
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...
but please be patient as it could take upto 24 hours for them to reply
Hopefully this
https://giffgaff.com/support/questions
hope this helps helps 👍🏻
