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'Call Ended' without ringing

Started by: manfromdelponty
On: 24/02/2012 | 00:10
Replies: 17
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by: manfromdelponty
on: 24/02/2012 | 00:10

have been using giffgaff with mixed success for the last ten days..

 

the problem i am experiencing now is when i attempt to make a call, it rings once, then i receive the message 'Call Ended' the recipient never received my call.

 

have tested on numerous numbers. have restored HTC Wildfire, have turned handset on and off on numerous occasions, have got at least 100 minutes of airtime remaining, SMS works okay.

 

thank you

Message 1 of 18
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by: rayhoo
on: 24/02/2012 | 01:29 edited: 24/02/2012 | 01:41
Best Answer

manfromdelponty wrote:

a Virgin Mobile SIM has been tested and works fine, as does the old T-Mobile SIM

 

the GiffGaff SIM will still send SMS and receive calls.


Ah, well that's good anyway!  As suggested in the post above, have you double checked the O2 maintenace status for your area?

 

If you have, and it's OK, then I guess it can only be the sim that's at fault.  If you choose to replace the sim, then you'd need to report it Los/Stolen, and wait for replacement to be sent to you.  Here's all the info on that:  http://support.giffgaff.com/app/answers/detail/a_id/100

 

 

If you have any more questions then please ask

 

I would still try to obtain an O2 sim to try in your phone first, or try your sim in another handset.  This may tell you if the fault is with O2 in general in your area.  Let us know what you decide.

 

As you're also having problems outside of your own area, then I guess your only option would be to get a replacement sim.

Message 14 of 18
by: mary_r_t
on: 24/02/2012 | 00:12

Could be a local mast problem I suppose...is it only happening on one place or many?

 

Have you tried taking the SIM in and out?

Get a free Giffgaff Sim
Urban Myths - The truth is out there!
Message 2 of 18
by: gazlccc
on: 24/02/2012 | 00:12
I have had the same issues on my iPhone, usually of I keep redialing it gets through
Message 3 of 18
by: d_eagleton
on: 24/02/2012 | 00:12
You could try to do a manual roam
Go to settings> Then go to mobile networks> Choose a network other than o2 (gg) i.e Orange or Vodafone> Then come out of settings and it should say no network coverage or something> Repeat the process and this time choose o2 (gg)
Get a free Giffgaff SimGet a free Giffgaff Sim
Message 4 of 18
by: autodriveuk
on: 24/02/2012 | 00:14

It might be an idea to make a call log of bad calls and then get in touch with an agent and let them know your problem and when these calls occured so that they have some info to work on your problem for you.

Get a free giffgaff Sim

Kudos me or accept as solution if you're happy with my answer. ;-)
Message 6 of 18
by: manfromdelponty
on: 24/02/2012 | 00:39

Thank you.

 

SIM has been removed and installed a few times.

 

The carrier settings are erased and reselected when the handset is restored.

 

The coverage is fine.

 

It is not localised as I have attempted calls from both East and Central London.

 

 

Message 7 of 18
by: rayhoo
on: 24/02/2012 | 00:49

manfromdelponty wrote:

Thank you.

 

SIM has been removed and installed a few times.

 

The carrier settings are erased and reselected when the handset is restored.

 

The coverage is fine.

 

It is not localised as I have attempted calls from both East and Central London.

 

 


The quickest way forward would be to try another O2, or unlocked handset, are you able to do that?

Message 8 of 18
by: manfromdelponty
on: 24/02/2012 | 00:51

the current unlocked handset has worked on T-Mobile for the past 12 months.

 

it also worked on giffgaff. only in the last few days has this problem began.

 

i do not have access to another handset or another o2 SIM.

Message 9 of 18
by: rayhoo
on: 24/02/2012 | 01:00

manfromdelponty wrote:

the current unlocked handset has worked on T-Mobile for the past 12 months.

 

it also worked on giffgaff. only in the last few days has this problem began.

 

i do not have access to another handset or another o2 SIM.


Rather than go down the route of waiting for a replacement sim, do you think you could borrow a sim just to test your handset (any network would do), at least it would test your handset.  As the problem seem now to be constant, then there's a possibility of it being the handset.

That's about all I could suggest, either trt to access to another handset to test your sim, or another sim to test your handset.

Do you think that might be possible?

Message 10 of 18