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Can I add a small amount of additional credit to buy a goodybag?

Started by: batmanbob
On: 21/01/2019 | 12:47
Replies: 4
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by: batmanbob
on: 21/01/2019 | 12:47 edited: 21/01/2019 | 13:52

Hello giffgaff friends, I have £7.60 credit (air time) why can’t I just make it up to £10 for a Goodybag I have been getting for years. I don’t use air time so it will be there for ever. When I went to get a Goodybag with the credit the minimum is £10. It would be a good idea to offer one of the cheaper Goodybags to use the credit up.
Kind Regards, Robin

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by: figment_uk
on: 21/01/2019 | 13:14

@batmanbob

 

Add another £15.00 credit to take your balance to £22.60, then dial 43430, option 2 and exchange £10 for a goodybag now and another £10 for your next goodybag.  This will leave your account balance at £2.60

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 5 of 5
by: nigelbrooks
on: 21/01/2019 | 12:52

@batmanbob

 

You can use your £7.60 airtime credit balance to buy either a £5 or £7.50 goodybag by using the 'pay from credit balance' option at goodybag checkout.

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Message 2 of 5
by: batmanbob
on: 21/01/2019 | 13:05
I am sorry if I confused you. It is the question above I sent today. The original one you solved.
Kind Regards, Robin
Message 3 of 5
by: johna002
on: 21/01/2019 | 13:07

@batmanbob wrote:

I am sorry if I confused you. It is the question above I sent today. The original one you solved.
Kind Regards, Robin

Hi there - you could purchase a £7.50 goody bag. You can do this by following the steps below...

 

You can find the page here. Alternatively, you can use the 43430 Top-up service from your giffgaff phone. Just dial 43430 then press option 2 and follow the instructions.

 

Go to the Buy a goodybag section of the website. The link is found on top of every page under your community member name.

Buying a goodybag dropdown.jpg

 

Buy with a goodybag.png

 

Choose your monthly deal.png

 

This screen asks how you would like to pay and the first button in the series is the one that will exchange Airtime credit for a goodybag. So, click "Using my balance" and then at the bottom you will find the "Pay with balance button".

(NB: If you tick the box to pay by card then you can only pay using a bank card)

Screen Shot 2017-06-22 at 13.44.14.pngScreen Shot 2017-06-22 at 13.44.35.png

 

Your chosen goodybag should be added to your account as 'Active' or 'Queued' within a few seconds of the transaction being confirmed.

Screen Shot 2017-06-22 at 13.45.21.png

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Message 4 of 5
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by: figment_uk
on: 21/01/2019 | 13:14

@batmanbob

 

Add another £15.00 credit to take your balance to £22.60, then dial 43430, option 2 and exchange £10 for a goodybag now and another £10 for your next goodybag.  This will leave your account balance at £2.60

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 5 of 5