I had my phone stolen abroad, so when back in the UK I chose the block and re-send a new SIM because I bought the phone separately so I didn't realise I could also block the phone through giffgaff...
Now I have my new SIM, activated, and spoken to my insurance, I realise I need to also block the phone to claim on insurance.
Can I block the phone now without having to block my new replacement SIM too?
Thanks for your help all you lovely giffgaffers.
By following this link https://giffgaff.com/support/lost you can either bar the phone and SIM or only the SIM.
I suggest you bar the Phone and SIM.
Now because the SIM was already barred, you need to contact an agent for your phone to be barred as well (but the bar on the phone will only be vallid in the UK, not where you lost it) and you will have to ask them a written document to give to your insurance (You will need to give them your phone's IMEI number).
You can contact an agent by clicking this handy link: www.giffgaff.com/support/ask and selecting the category of your issue. They should usually get back to you within 24 hours.
Hope this helps mate!
IMEIs of UK handsets reported lost or stolen are also meant to be circulated to European network operators too, whether this approach is in use, needs clarification though. Most lost/stolen phones end up in Asia where the same legislation is not applied.
There are many a free website that can check the status of your lost phones IMEI but I would recommend only using this fee required site to check
Sorry to hear you lost your phone abroad.
If you use the IMEI block, it will only affect phone when in the UK.
Do you have a friend in the country where you were?
Perhaps they could try blocking your lost IMEI...
I hope you managed to do a "SIM Swap".
So, your new phone will be registered with <immobilise.com>?
(recommended by many UK police forces)