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Can I get a record of all calls?

Started by: gracewildggb
On: 11/07/2019 | 22:16
Replies: 7
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by: gracewildggb
on: 11/07/2019 | 22:16

How can I request a log or history of my call logs?

simply the number that called and the date. 

Message 1 of 8
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by: pwei94
on: 11/07/2019 | 23:35

@natty88wrote:

@gracewildggb  yes follow this link to 

 

Request a 

full usage request https://support2.giffgaff.com/app/ask/My-account/Requesting-usage-records/form/

 this will only show dialled numbers, not calls that were recieved. Is there a reason you need incoming calls?

Message 3 of 8
by: jt_21
on: 11/07/2019 | 23:44

@gracewildggbwrote:

How can I request a log or history of my call logs?

simply the number that called and the date. 

Was it recently? If so it may still be in your 'calls received' log in your phones call log history, unless you tend to delete your call logs frequently. Phones will keep a  'call history log' of  calls dialled/received/missed calls for a certain length of time/certain amount of calls are logged .... all depends on what phone model you have 

Message 4 of 8
by: robertoman
on: 12/07/2019 | 02:56
Look on your phone
Message 5 of 8
by: jaymailsays
on: 12/07/2019 | 03:06

So sorry @gracewildggb but giffgaff do not have access to incoming calls/texts records.

 

They hold records of outgoing calls/texts for 12 months only.

Get a free giffgaff Sim
Message 6 of 8
by: robertmahony
on: 12/07/2019 | 07:01

Click this link for a limited usage statement: https://giffgaff.com/profile/usage-statement

For anything else regarding usage records contact an agent here https://support2.giffgaff.com/app/ask/My-account/Requesting-usage-records/form/

Message 7 of 8
by: mrsgrowler
on: 12/07/2019 | 07:37 edited: 12/07/2019 | 08:47

@gracewildggbwrote:

How can I request a log or history of my call logs?

simply the number that called and the date. 

Under Data Protection legislation @gracewildggb you can only request a history of the numbers you called, 

 

Otherwise you could use your own phone logs assuming you have not deleted them.

 

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