Knowledge Base

Can I send my phone in for repair if it's my fault (cracked back).

Started by: joeasis
On: 21/08/2015 | 19:08
Replies: 13

by: joeasis
on: 21/08/2015 | 19:08

Hi guys,


Just a quick query, am I able to send my phone in (that I purchased here) for repair, even if it's my fault? I dropped my phone and cracked the back. I do expect to be charged so that's not the issue. It's just if they'll do anything at all if I send it in.


Thanks for any help.

Message 1 of 14
by: star1000
on: 21/08/2015 | 19:10

they will charge you


Phone Return Instructions

Please see this guide for the Giffgaff Phone Returns and Repairs Process​eturns-and-Repairs-process/ta-p/10316825

Please also see this guide for the Giffgaff Phone Returns Instructions​ions/Phone-Return-Instructions/ta-p/10441537

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Message 3 of 14
by: crbnew
on: 21/08/2015 | 19:11
Yes you can. Once they receive the phone they will send you a quote for the repair. Please note that you will only have 21 days to reply or your phone may be recycled.
Message 4 of 14
by: rebelyell
on: 21/08/2015 | 19:24
If your phone needs to be returned for a repair for damage that you caused then you can find the information you need on this page:

Returns and Repairs:

There will be a charge of course and it might be expensive.
Message 7 of 14
by: nigelbrooks
on: 21/08/2015 | 20:07



What phone is it?


There may be far quicker and cheaper ways of getting an approved repair than returning it to giffgaff,

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I donate 100% of my SIM activation payback to charity, please help me boost the donation
Message 8 of 14
by: joeasis
on: 23/08/2015 | 01:55

@nigelbrooks Thanks for the reply. It's a Sony Xperia Z3.

Message 9 of 14
by: klaus1968
on: 23/08/2015 | 04:12
Hi and welcome to giffgaff of course they will fix your phone at a cost if broke at your own fault better getting them to fix it than some cowboy go to
Message 10 of 14