Re: Can I send my phone in for repair if it's my f...

Just a quick query, am I able to send my phone in (that I purchased here) for repair, even if it's my fault? I dropped my phone and cracked the back. I do expect to be charged so that's not the issue. It's just if they'll do anything at all if I send it in.

Thanks for any help.

Message 1 of 14

by: mathew40
on: 21/08/2015 | 19:09

Hi there @joeasis
Yes of course you can as long as you pay for the repair yourself 😉.
Please click onto this link http://community.giffgaff.com/t5/Solve-your-questions/How-to-return-a-phone/ta-p/10441537
Also check out this guide here http://community.giffgaff.com/t5/Solve-your-questions/How-to-send-a-phone-for-repair/ta-p/10441573#f...

Message 2 of 14

by: star1000
on: 21/08/2015 | 19:10

they will charge you

Phone Return Instructions

Please see this guide for the Giffgaff Phone Returns and Repairs Process

https://community.giffgaff.com/t5/Using-giffgaff/Returns-and-Repairs-process/ta-p/10316825

Please also see this guide for the Giffgaff Phone Returns Instructions

https://community.giffgaff.com/t5/Solve-your-questions/Phone-Return-Instructions/ta-p/10441537

Message 3 of 14

Highlighted

by: crbnew
on: 21/08/2015 | 19:11

Yes you can. Once they receive the phone they will send you a quote for the repair. Please note that you will only have 21 days to reply or your phone may be recycled.

Message 4 of 14

by: netley
on: 21/08/2015 | 19:13

Yes see here for more info:

https://community.giffgaff.com/t5/Solve-your-questions/How-to-send-a-phone-for-repair/ta-p/10441573

Message 5 of 14

by: stealthybigboss
on: 21/08/2015 | 19:21

Here https://community.giffgaff.com/t5/Solve-your-questions/How-to-send-a-phone-for-repair/ta-p/10441573

Message 6 of 14

by: rebelyell
on: 21/08/2015 | 19:24

If your phone needs to be returned for a repair for damage that you caused then you can find the information you need on this page:

Returns and Repairs: http://community.giffgaff.com/t5/Using-giffgaff/Returns-and-Repairs-process/ta-p/10316825

There will be a charge of course and it might be expensive.

Click Here to Get a Free giffgaff Sim with £5 Free Credit

Click here to get a FREE SIM with £5 Credit

Message 7 of 14

by: nigelbrooks
on: 21/08/2015 | 20:07

@joeasis

What phone is it?

There may be far quicker and cheaper ways of getting an approved repair than returning it to giffgaff,

I donate 100% of my SIM activation payback to charity, please help me boost the donation

Message 8 of 14

by: joeasis
on: 23/08/2015 | 01:55

@nigelbrooks Thanks for the reply. It's a Sony Xperia Z3.

Message 9 of 14

by: klaus1968
on: 23/08/2015 | 04:12

Hi and welcome to giffgaff of course they will fix your phone at a cost if broke at your own fault better getting them to fix it than some cowboy go to https://community.giffgaff.com/t5/using-giffgaff/returns-and-repairs-process/ta-p/10316825

Message 10 of 14