Knowledge Base
Community

Can I swap a goody bag once purchase?

Started by: richhorton83
On: 09/06/2011 | 17:37
Replies: 12
Reply

Go to best answer
by: richhorton83
on: 09/06/2011 | 17:37

Can i swap a goody bag once purchsed???...

 

I accidentally selected the £5 unlimited text goodybag when infact i wanted the £5 Lab goody bag.

 

I haven't used any of the unlimited txt's...surely this can be swapped or refunded?

Message 1 of 13
1 BEST ANSWER

Accepted Solutions
by: philiplittle40
on: 09/06/2011 | 17:40
sorry, the systems can't cope with that at the moment. Please ignore any 'contact the agents' responses you get here as they wont be able to help. I raised a thread on this issue earlier on the Contributions forum as seems to be happening more and more.
Message 8 of 13
Highlighted
by: liamcee123
on: 09/06/2011 | 17:38
As far as i know, i don't think you can :/ x
Message 2 of 13
by: andymcandy
on: 09/06/2011 | 17:38

If it's started then you can't do anything about it. Sorry Smiley Sad

Get a free giffgaff Sim
Message 3 of 13
by: jps123
on: 09/06/2011 | 17:38
Not if its gone live
Get a free giffgaff Sim
Message 4 of 13
by: rayhoo
on: 09/06/2011 | 17:39

@richhorton83 wrote:

Can i swap a goody bag once purchsed???...

 

I accidentally selected the £5 unlimited text goodybag when infact i wanted the £5 Lab goody bag.

 

I haven't used any of the unlimited txt's...surely this can be swapped or refunded?


A current goodybag can't be removed, only a queued one.

Message 5 of 13
by: pauline12
on: 09/06/2011 | 17:39

once its purchased it can not be refunded , 

Get a free Giffgaff SimIf you're looking for a Micro-SIM, click here
Message 6 of 13
by: liamcee123
on: 09/06/2011 | 17:39
At a push try contact a agent :/
Message 7 of 13
by: philiplittle40
on: 09/06/2011 | 17:40
sorry, the systems can't cope with that at the moment. Please ignore any 'contact the agents' responses you get here as they wont be able to help. I raised a thread on this issue earlier on the Contributions forum as seems to be happening more and more.
Message 8 of 13
by: richhorton83
on: 09/06/2011 | 17:45

cheers everyone for the quick repsonses...

 

philiplittle - agreed i can see this happeneing quite alot, would be good if they could introduce that functionality, espeacially if the user hasn't used the goodybag.  

 

O well live and learn.  thanks again

Message 9 of 13
by: rayhoo
on: 09/06/2011 | 17:47

@richhorton83 wrote:

cheers everyone for the quick repsonses...

 

philiplittle - agreed i can see this happeneing quite alot, would be good if they could introduce that functionality, espeacially if the user hasn't used the goodybag.  

 

O well live and learn.  thanks again


That's a good attitude!

Message 10 of 13