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Can’t access voicemail

Started by: kylie99217
On: 14/03/2019 | 17:25
Replies: 6
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by: kylie99217
on: 14/03/2019 | 17:25

Recently got a new phone with a giffgaff sim, all is working well apart from the voicemail. I have an unread voicemail and can’t access it I’ve tried calling the number as I read on here but it says number not recognised. I really need voicemail to work so any help is appreciated. Thankyou. 

Message 1 of 7
by: smiler121786
on: 14/03/2019 | 17:27

@kylie99217wrote:

Recently got a new phone with a giffgaff sim, all is working well apart from the voicemail. I have an unread voicemail and can’t access it I’ve tried calling the number as I read on here but it says number not recognised. I really need voicemail to work so any help is appreciated. Thankyou. 

What number are you diallng to check the voicemail? 

giffgaff voicemail can be accessed by dialling 443 and [SEND].
 
The call to voicemail costs 1 minute from goodybag minutes or 8p if you only have airtime credit regardless the length of the call.
 
Other voicemail options:
To Switch on voicemail: Dial 1616
To Switch off voicemail: Dial 1626
 
Check out this http://community.giffgaff.com/t5/Using-giffgaff/Your-voicemail/ta-p/3521085 link for more details on giffgaff voicemail. 
Get a free giffgaff Sim
Message 2 of 7
by: hezp
on: 14/03/2019 | 20:02
This information should help you.
***SWITCHING VOICEMAIL ON/OFF:***
For Voicemail Dial 443
To ENABLE voicemail, dial 1616
To DISABLE voicemail, dial 1626
For more info:
http://community.giffgaff.com/t5/Using-giffgaff/Your-voicemail/ta-p/3521085
While in the UK, EU and select countries:
You're charged differently for calls to voicemail depending on whether your calls come from Airtime credit or from a Goodybag allowance.
If you have no Goodybag or call allowance - 8p per call from Airtime credit.
If you have a Goodybag with call allowance - Your Goodybag minutes will reduce by 1 minute per call.
** To reset your voicemail PIN text RESET to 802443. You'll then receive a text with a temporary 5-digit PIN. Call the voicemail from your giffgaff phone to then enter a new PIN.
-------
To increase the amount of rings before voicemail:
**61*443 *10*amount of seconds# followed by SEND –
Amount of time in increments of 5 secs maximum 30
So, dial **61*443*10*20# to increase to 20 seconds
-------
+++++To stop calls being diverted to Voicemail, dial ##002# to cancel the all diverts.
Message 3 of 7
by: sloz
on: 14/03/2019 | 20:32
@kylie99217
Hi, do you also hear a not recognised message when calling 1616 and 1626?

A few others are reporting a similar problem, I've reported it here
https://community.giffgaff.com/t5/Service-Updates/Think-you-ve-found-an-unreported-service-issue/m-p...

Do you have another unactivated giffgaff sim?
If not, order a few (free) sims now
Http://giffgaff.com/orders/mgm


And report the problem to an agent here
https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Accessing-voicemail-in-the-UK/form/

Replies are found here
Http://giffgaff.com/support/questions
Get a free giffgaff Sim
Message 4 of 7
by: kylie99217
on: 15/03/2019 | 02:04

Hello, yes unfortunately I do. All numbers mentioned in this post I’ve called and they all say number not recognised but My voicemail must be enabled due to the fact someone left me a voicemail lol. It’s just calling the number for voicemail I’m having trouble with. Unfortunately I don’t have any other giffgaff sims as I didn’t expect this to happen. Not sure what more I can do. On my iPhone it says the carrier is 02, not sure if that’s normal or not. 

Message 5 of 7
by: sloz
on: 15/03/2019 | 10:41
@kylie99217
Hi again, are you still unable to call 443, 1616 and 1626?

Could you possibly pick up a giffgaff sim today from a local store
(Tesco, Sainsbury's and poundland among others)

As I mentioned, others are experiencing a similar issue, and I'm trying to establish if a sim swap will fix the problem
Get a free giffgaff Sim
Message 6 of 7
Highlighted
by: sm1976
on: 15/03/2019 | 11:08

 

Hi,

You need to dial 443 to access giffgaff voicemail.

Have a read over this giffgaff guide to using voicemail service.

https://community.giffgaff.com/t5/Using-giffgaff/Your-voicemail/ta-p/3521085

 

 

 

Message 7 of 7