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Can't ask an agent

Started by: endolf
On: 26/04/2011 | 11:16
Replies: 7
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by: endolf
on: 26/04/2011 | 11:16

Hi

 

When I go to My giffgaff and click either ask and agent, or the my inbox links I get returned to the my giffgaff page. This makes it very difficult to raise the issue I have purchasing another goodybag to start on the 29th.

 

Anyone else having problems with those links?, is there an email address or something I can use to contact an agent?

 

Endolf

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by: fiendishlyclever
on: 26/04/2011 | 11:19
http://giffgaff.com/rightnow/ask appears to be working for me. As suggested try another browser or flush the cookies/cache for the one you are using and try again.
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Message 3 of 8
by: andylamb
on: 26/04/2011 | 11:17

It's worth trying with a different browser or PC if you have it available.

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Message 2 of 8
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by: fiendishlyclever
on: 26/04/2011 | 11:19
http://giffgaff.com/rightnow/ask appears to be working for me. As suggested try another browser or flush the cookies/cache for the one you are using and try again.
Get a free Giffgaff Sim
Message 3 of 8
by: utbaakhtar
on: 26/04/2011 | 11:19
wat browser u use?
u tried clearing cache and trying again?
Smiley Happy if i helped kudos me =D
Message 4 of 8
by: rayhoo
on: 26/04/2011 | 11:21

 


@fiendishlyclever wrote:
http://giffgaff.com/rightnow/ask appears to be working for me. As suggested try another browser or flush the cookies/cache for the one you are using and try again.

Mine is working fine, double check that your're logged on.

 

Message 5 of 8
by: endolf
on: 26/04/2011 | 11:22

Had to clear the cache, looks like the link has changed, should have tried that first, my bad.

 

Cheers

 

Endolf

Message 6 of 8
by: pinkcalculator
on: 26/04/2011 | 11:44
@endolf
I'm quite sure loads of others would not have thought to do that, or even know how to. I'm going to copy that solution into my growing list of giffgaff notes that I'm keeping for when I get stuck.
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Message 7 of 8
by: emo123
on: 18/09/2012 | 14:23

I'm having major problems with ask an agent page. I rang in an O2 £10 top up Sunday, bought at 9pm. In early hours Monday 1245am i tried online to change to a £10 goody bag,I've done this previously. It showed an incorrect balance of £9.99 I was unable to ask an agent to sort it. Today is Tuesday 230 now it shows £9.98 without me ever using the phone??? Anyideas on contacting an agent would be appreciated,thanks.

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