Knowledge Base
Community

Can't cancel re-occurring goodie bag

Started by: amrita2906
On: 08/03/2018 | 12:25
Replies: 5
Reply

Go to best answer
by: amrita2906
on: 08/03/2018 | 12:25

I have just recieved a sim and when i go to activate my first Goody Bag, at the payment screen it says my account has been set to Re Occuring.

 

i dont want this.

 

i want to pay as and when i need. 

 

can this be done, can i pay for one month and then have a couple of months break and then activate another goody bag when i need the phone?

 

Thanks in advance

Message 1 of 6
1 BEST ANSWER

Accepted Solutions
by: littlechris1989
on: 08/03/2018 | 12:27 edited: 08/03/2018 | 12:29

Hi @amrita2906

See the information below for cancelling your recurring goodybag:

 

  • Log into My giffgaff and directly underneath your community membername you will see your current and recurring goodybags.
  • To change your recurring goodybag go to the My payment details page.
  • Locate the Recur your goodybag section and click on Change to display your current recurrence settings.
  • Untick the Recur your selected goodybag box and click on Save recurring settings.
  • Go back to My giffgaff and you'll see that your recurring goodybag has been replaced by the following link - Recur your goodybag which will have this message "Recur your goodybag automatically and give yourself one less thing to remember. Now that's awesome."
  • That's it, your recurring goodybag has been cancelled. You'll be able to select a new recurring goodybag by following the information above.

See the link below for further information about recurring goodybags.

 

https://community.giffgaff.com/t5/Using-giffgaff/How-can-I-change-my-recurring-goodybag/ta-p/5130398

 

I hope that helps you out.

Get a free giffgaff Sim
Message 3 of 6
Highlighted
by: danhamman
on: 08/03/2018 | 12:26

amrit37 wrote:

I have just recieved a sim and when i go to activate my first Goody Bag, at the payment screen it says my account has been set to Re Occuring.

 

i dont want this.

 

i want to pay as and when i need. 

 

can this be done, can i pay for one month and then have a couple of months break and then activate another goody bag when i need the phone?

 

Thanks in advance

Disable it here:

https://giffgaff.com/profile/payment-details

 

@amrita2906

.:.
Message 2 of 6
by: littlechris1989
on: 08/03/2018 | 12:27 edited: 08/03/2018 | 12:29

Hi @amrita2906

See the information below for cancelling your recurring goodybag:

 

  • Log into My giffgaff and directly underneath your community membername you will see your current and recurring goodybags.
  • To change your recurring goodybag go to the My payment details page.
  • Locate the Recur your goodybag section and click on Change to display your current recurrence settings.
  • Untick the Recur your selected goodybag box and click on Save recurring settings.
  • Go back to My giffgaff and you'll see that your recurring goodybag has been replaced by the following link - Recur your goodybag which will have this message "Recur your goodybag automatically and give yourself one less thing to remember. Now that's awesome."
  • That's it, your recurring goodybag has been cancelled. You'll be able to select a new recurring goodybag by following the information above.

See the link below for further information about recurring goodybags.

 

https://community.giffgaff.com/t5/Using-giffgaff/How-can-I-change-my-recurring-goodybag/ta-p/5130398

 

I hope that helps you out.

Get a free giffgaff Sim
Message 3 of 6
by: uvbmike
on: 08/03/2018 | 12:28
Yes you can do that.
Just turn your recurring goodybag off here:
https://giffgaff.com/profile/payment-details
If someone has answered your question to your satisfaction, please use the 'Set as Best Answer' button to set that answer as the best answer. Thank you Smiley Happy
Message 4 of 6
by: amrita2906
on: 08/03/2018 | 12:41

Thank you all....All sorted :-)

Message 6 of 6