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Can't get 4g?

Started by: agacie21
On: 30/04/2015 | 19:43
Replies: 20
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by: agacie21
on: 30/04/2015 | 19:43
Hi I just swap card from micro to nano 4G. And I buy good bag 4g for 18£. But when I change in options from 3G to 4g. Nothing happens. Can somebody help me.
Message 1 of 21
by: mitchell98
on: 30/04/2015 | 19:44
Hi there agacie21,

If this is your first time using the 4G network, could you please turn your phone off and then back on and then wait up to 24 hours, as it does take up to 24 hours for the 4G signal to kick in with your SIM card.

Have a lovely day,
Mitchell.
Message 2 of 21
by: pawelm4778
on: 30/04/2015 | 19:44
Hi,
If you bought 4G Goodybag You need to restart your phone and 4G activation can takes up to 24 hours but usually few.
Hope it helps
Get a free giffgaff Sim
Message 3 of 21
by: morthawt
on: 30/04/2015 | 19:45

Check to see if you have 4G in your area: https://giffgaff.com/coverage-and-service

 

Also check to ensure your phone can handle 4G (LTE)

●If your question is answered remember to mark answers as "Best answer" ● If a forum reply is helpful or interesting you can kudo the person (press the star).
Message 4 of 21
by: hughnicholls
on: 30/04/2015 | 19:45

goodybags can take half an hour to activitae, try a reboot


if I was helpful please give kudos (by clicking on the gold star) and/or by pressing accept as solution button, thanks!
Message 5 of 21
Highlighted
by: klccklcc
on: 30/04/2015 | 20:10
can take upto 24hr to activate
Get a free giffgaff Sim
Message 6 of 21
by: double_entendre
on: 30/04/2015 | 20:17

@agacie21 wrote:
Hi I just swap card from micro to nano 4G. And I buy good bag 4g for 18£. But when I change in options from 3G to 4g. Nothing happens. Can somebody help me.

I've answered on your other thread, hopefully the ed's will merge them for you.

Get a free giffgaff Sim
Message 7 of 21
by: agacie21
on: 01/05/2015 | 05:43
Thx but I made all advice what you mean. I have iPhone 6 I setup 4g I rebooted my phone. And in my area yes it is 4g. And still I can't connect with 4g I have only 3G.
Message 8 of 21
by: traelkom
on: 01/05/2015 | 05:59
Hi there
If it is the first time and you do not get 4g in 24 hours, contact an agent as it is been a glitch with the 4g for some of the members that activate it for the first time.
Here is how:


https://giffgaff.com/support/ask

Agents reply in 24 hours, sometimes much quicker.
Have a lovely daySmiley Happy
Message 9 of 21
by: hoppo1973
on: 01/05/2015 | 07:01
Check your signal in area , but sometimes can take upto 24 hrs
Message 10 of 21