Knowledge Base

Can’t log in

Started by: amelm555
On: 14/01/2019 | 21:11
Replies: 3

by: amelm555
on: 14/01/2019 | 21:11 edited: 15/01/2019 | 09:31

I can’t log in to my account 

Message 1 of 4
by: dez_d
community giff-staffer

on: 15/01/2019 | 09:31

Hello everyone,

Would anyone be able to provide @amelm555 with some further help regarding their issue?




giffgaff Educator

Message 2 of 4
by: danhamman
on: 15/01/2019 | 10:36

@amelm555 wrote:

I can’t log in to my account 

This is not your account?

Message 3 of 4
by: sloz
on: 15/01/2019 | 10:43
Hi, could I ask what your active username is or aren't you sure of that?
What date approximately did you activate your sim
(when did you join giffgaff)

Is your sim working?
Can you call 43430?
If so,
Text the word NUMBER to 2020 and text the word NAME to 43430

Once you've retrieved those details, you can go here to request a password reset link

You can opt to receive the link to your email or to your phone in a text
Get a free giffgaff Sim
Message 4 of 4