Knowledge Base

Can't make calls or send SMS but have data. 3 days since I joined and my number has been swapped

Started by: bradd80
On: 18/01/2019 | 13:27
Replies: 3

by: bradd80
on: 18/01/2019 | 13:27

I have data but I can't send or receive calls or texts. It goes to voicemail if someone calls. My number has shown as swapped from O2 on my account for 2 days. I'm needing a phone and think I should just throw the SIM and go to another provider. 

Message 1 of 4
by: spacefrog
on: 18/01/2019 | 13:31 edited: 18/01/2019 | 13:37


First of all restart your phone......


To change the time the phone rings before diverting to voicemail, dial **61*443*10*??# (Replace the ?? with one of 5,10,15,20,25,30) for example changing to voicemail after 20 seconds, dial **61*443*10*20# press call

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Message 2 of 4
by: bradd80
on: 18/01/2019 | 13:33
Hi this is a Samsung .
Message 3 of 4
by: sloz
on: 18/01/2019 | 13:37
Hi, are you currently in the UK or abroad?
Can you receive calls and texts?

Can you connect to all Web pages or just giffgaff pages?

From your phone keypad
Dial *100*7# and press call
Can you see your remaining minutes?
If not, what word or words do you see on the phone screen?

Get a free giffgaff Sim
Message 4 of 4