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Can't top up, sorry your not allowed to access this page!

Started by: revolvaaaa
On: 14/11/2012 | 23:12
Replies: 6
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by: revolvaaaa
on: 14/11/2012 | 23:12

Got my sim from my freind today, registerd it, its active in my phone so i  went to by a top up voucher, now it won't let me top it up!!, says "sorry your not allowed to access this page", i don't know my mobile number, also it's not showing at the top of my profile. any help please???

Message 1 of 7 (408 Views)
by: nazii3
on: 14/11/2012 | 23:13
top up by phone dial 4444 or 43430 Smiley Happy

click the banner below for your lovely gg sim +£5 free creditSmiley Happy

Get a free giffgaff Sim
Message 2 of 7 (407 Views)
by: nazii3
on: 14/11/2012 | 23:14
and make sure you are logged tot he right account.

click the banner below for your lovely gg sim +£5 free creditSmiley Happy

Get a free giffgaff Sim
Message 3 of 7 (402 Views)
by: sloz
on: 14/11/2012 | 23:18 edited: 14/11/2012 | 23:20

Go through the activation process
https://giffgaff.com/activate-sim

1. put your 6 didgit code in
2. Next page personal details
3. Next is the top up page , ignore the goodybags you can't choose one yet

On the right is a redeem voucher link, click that and put your voucher code in to activate

Your sim will be activated when you can see your balance in your my giffgaff page , you can then buy a goodybag with your balance if you wish

Get a free giffgaff Sim
Message 4 of 7 (394 Views)
by: bestmi52
on: 14/11/2012 | 23:21
If you are having problems topping up via mobile internet or by calling 4444 or 43430
then try topping up using a computer connected to the internet
You will need your user name and password to do this.
Goto www.giffgaff.com
Login
Go to my account and goto top up using voucher input you number when prompted
Hope this helps.
If you are still trying to top up during activation then you can also do this using a computer if this does not work try again tomorrow.
If all else fails contact and agent.
British by birth, Yorkshire by the grace of GOD
Message 5 of 7 (388 Views)
by: sam1128
on: 14/11/2012 | 23:22
Use Voucher :

Go to any payzone/paypoint shop
or supermarket etc.( like Tesco, Morrison , Asda)


Ask for Giffgaff (or o2).

just dail 4444 or 43430 to top up Or Redeem topup voucher online :

https://giffgaff.com/mobile/redeem-voucher

Click to buy goodybags from exiting balance :

https://giffgaff.com/mobile/buy-from-balance

Get a free giffgaff Sim

Message 6 of 7 (380 Views)
by: beccasmart
on: 15/11/2012 | 01:07

Try topping up on your phone, by calling 4444. 

Or if your are activating, ignore the goodybags & credit and on the right hand side there should be a box saying redeem your voucher, put the voucher code in and this should work.

 

If not try contacting an agent Smiley Happy

Message 7 of 7 (362 Views)