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Can't turn off Adult content block - says drivers license number is invalid!!

Started by: mriggs
On: 02/05/2012 | 08:27
Replies: 12

by: mriggs
on: 02/05/2012 | 08:27

Hi all


I want to turn off the Adult Content block on my phone (I'm a photographer and some sites I use have an 'adult content' flag due to potential modelling pictures).


Every time I try to turn it off it says I need to prove my age by supplying my drivers license number (which is frankly ridiculous) - but even when I enter my driving license number it says it's incorrect! The alternative is to divulge my passport number - which I refuse to give to a mobile phone provider!


Any advice would be gratefully received. I've raised a ticket this morning but thought a post here might get quicker results.


As an aside, is it acceptable that a mobile phone provider expects people to compromise their personal security by divulging such personal data as drivers license numbers and passport numbers? Such information is very personal and would leave an individual highly exposed to identity theft if it fell into the wrong hands. The UK Identity and Passport agency state categorically that "You must never reveal or divulge your passport number to anybody except UK Border Agency officials or Authorised Border Control officials" - so why does GiffGaff think it's entitled to ask for that information?

Message 1 of 13
by: morvin
on: 02/05/2012 | 08:30
Ask an Agent

How else are they prove that you are over 18
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Please give 'KUDOS' if you like my post. If my answer helped then please click 'Accept as Solution'
Message 2 of 13
by: giffmeister
on: 02/05/2012 | 08:30
Just use the Ask An Agent facility to request this and they will process it manually for you.
Message 3 of 13
by: alyamani
on: 02/05/2012 | 08:30


From here you can control your adult content  Adult Content Control

Message 4 of 13
by: darrenpainter
on: 02/05/2012 | 08:32

With regard to the security of the info, it isn't actually permanently stored based on this post from the developer who wrote the algorithm that checks the details


Message 5 of 13
by: darrenpainter
on: 02/05/2012 | 08:36

In addition this thread may explain reasons why the driving licence number may be rejected

Message 6 of 13
by: mriggs
on: 02/05/2012 | 08:41 edited: 02/05/2012 | 08:43

Not compromising an individuals personal security comes far higher up the priority chain than a mobile phone provider confirming someone's age. Adult websites manage to confirm someones age millions of times a day without needing Passport/drivers numbers.... why is GiffGaff special?


Furthermore why is GiffGaff explicitly asking people to breach UK Identity and Passport Service guidelines?

Message 7 of 13
by: stu8975
on: 02/05/2012 | 08:44

Make sure you include all the digits when inputting the the data, that includes the 2 digits that are spaced apart from the your main licence details (i missed these out when i first did it by mistake, included them and it was removed staright away)

Message 8 of 13
by: mandesk
on: 02/05/2012 | 08:47

I had this same problem, even though I was typing in the correct numbers and letters, eventually I contacted an Agent, who passed it on to the Tech Team, and after about 2 weesk, it was eventually sorted. Not a real problem but why does it not work first time, and why 2 weeks to wait?

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Message 9 of 13
by: mriggs
on: 02/05/2012 | 08:51
I'll wait for the agent to respond.... but I'm becoming more concerned about GiffGaff compromising data privacy.

I will do some more research to understand if there is a contravention of regulations here.
Message 10 of 13