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Can't use my phone abroad

Started by: suzieward86
On: 15/03/2019 | 11:27
Replies: 3
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by: suzieward86
on: 15/03/2019 | 11:27

Hi Im from the UK and bought a £25 goodybag and I'm on holiday in Tenerife and my goodybag isn't working what can I do pleaseplease ever else is working just not the goodybag

Message 1 of 4
by: eddiehk6
on: 15/03/2019 | 11:37
hi @suzieward86

First check your giffgaff ‘Roaming status’ here: https://giffgaff.com/profile/details#rlah
Note this is a giffgaff account setting and not a phone setting.

Is it ON or OFF?

It needs to be on in order to use your goodybag allowances in the EU

If OFF, then you do not currently meet the eligibility requirements to use your goodybag in the EU yet. You can submit proof of uk residency here: https://goo.gl/c9pSMo

If ON, do you have signal bars and working calls / texts? If not, do a manual network search until it connects.


Note that for mobile data abroad, you need ALL of the following phone settings:

• Correct giffgaff APN settings: http://giff.ly/gg_settings
It’s likely that your phone has the O2 APN which works for data in the UK but not abroad. It must be the giffgaff APN for mobile data abroad.

• 'Data roaming' turned on. Note this is a specific phone setting and is usually turned off by default.

• Mobile data turned on.

Specifically check the APN and 'data roaming' settings, as these are the most common solutions.

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Message 2 of 4
by: jfc1951
on: 15/03/2019 | 11:44

@suzieward86wrote:

Hi Im from the UK and bought a £25 goodybag and I'm on holiday in Tenerife and my goodybag isn't working what can I do pleaseplease ever else is working just not the goodybag

Hi @suzieward86  could you clarify please.

 

When you say everything else is working just not the goodybag, do you mean that you can make/receive calls and texts and use mobile data, but such use is coming from your credit and not from your goodybag?  If not, what is the everything else which is working?

 Weaseling out of things is important to learn.  It's what separates us from the animals ... except the weasel.  -  Homer Simpson

Message 3 of 4
by: hezp
on: 15/03/2019 | 11:47
This info. might help you.
***APN SETTINGS FOR USE ABROAD - switch ROAMING ON:***
Connection name: giffgaff
APN: giffgaff.com
Proxy: Not set
Port: Not Set
Username: giffgaff
Password: [leave blank]
Server: Not set
MMSC:http://mmsc.mediamessaging.co.uk:8002
MMS proxy: 82.132.254.1
MMS port: 8080
MCC: 234
MNC: 10
Authentication Type:"PAPor CHAP"
APN type:default,supl,mms
APN protocol: IPv4
APN roaming protocol:IPv4
Remember to click SAVE once you have entered these setting and RESTART PHONE
Message 4 of 4