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Started by: aidan98983
On: 14/08/2019 | 11:15
Replies: 3
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by: aidan98983
on: 14/08/2019 | 11:15

Hi I signed up to an account t last night and paid £20 but it turns out I don’t need it. I haven’t even put the sim in a phone or taken it out of its card. Can this be cancelled and my £20 refunded please

Message 1 of 4
by: endorphin
on: 14/08/2019 | 11:16

Hi @aidan98983 You should contact the agents to cancel your account and refund your purchase by submitting this form https://giffgaff.com/auth/login?redirect=https://support2.giffgaff.com/app/ask/My-account/Cancelling...

 

Agents reply within 4 hours in the majority of cases but can take up to 24 hours, in the worst case, to reply (but they do work 7 days a week from 8am to 11pm). You will see when an agent has replied in the "Messages: From Agents" box which is half way down the right hand side of your "My Giffgaff" page or go here https://giffgaff.com/support/questions

 

Good Luck!

 

Get a free giffgaff SIM/microSIM/nanoSIM with free £10 credit
Message 2 of 4
by: raqib1998
on: 14/08/2019 | 11:18
Hi mate, no way we would be able to do anything about it but you can ask an agent who may be able to at www.giffgaff.com/support/ask
Message 3 of 4
by: lmort57
on: 14/08/2019 | 11:21

@aidan98983wrote:

Hi I signed up to an account t last night and paid £20 but it turns out I don’t need it. I haven’t even put the sim in a phone or taken it out of its card. Can this be cancelled and my £20 refunded please

Hi there @aidan98983 ,

 

Thank you for contacting the GiffGaff Community.  Hopefully the following information will help to assist you further.

 

As we in the forums are just Members like yourself, we cannot action any direct Account Related refund issues, therefore, please make contact with a GiffGaff Agent who should be able to help you with this isssue. You can do so via this link : https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-... 

 

Please also ensure that you give the GiffGaff Agent as much information as possible in your message to them so that they can assist with resolving things for you more quickly.

 

See also : https://community.giffgaff.com/t5/using-giffgaff/when-to-contact-an-agent/ta-p/9114714

 

Allow from a few hours up to a maximum time of 24hrs for Agents to respond to your request which will show here https://giffgaff.com/support/questions when logged into your Account Dashboard : https://giffgaff.com/dashboard

GiffGaff Agents work from 8am until 11pm Daily.

If my Answer has helped you please Kudos and please Mark as Best Answer to help others!
Message 4 of 4