Knowledge Base
Community

Cancelling goodybag early

Started by: sausageroll12
On: 18/03/2019 | 22:50
Replies: 5
Reply

Go to best answer
by: sausageroll12
on: 18/03/2019 | 22:50

Hi all, i have no more texts in my goodybag and am not eligable for free giffgaff to giffgaff texts because i topped up with airtime credit! is it possible to cancel my goodybag early, and start my next one now? 

Message 1 of 6
1 BEST ANSWER

Accepted Solutions
by: bilal86440
on: 18/03/2019 | 22:51
@sausageroll12
Yes, To start a new goodybag early you will need to have 100 texts, 100 minutes or 100MB left on your current live bundle.

Simply follow the steps below to start the goodybag early.

1. Log in and go to My giffgaff here http://giffgaff.com/dashboard
2. If you have 100 texts, 100 minutes or 100MB left in your goodybag, a message will appear under "My goodybags"
3. If you are recurring your goodybag, you can decide to recur your next goodybag right now,
4. If you have a queued goodybag, you can decide to start your queued goodybag right now,
5. If you have no recurring or queued goodybag, you can select a new goodybag to start right now.
6. When you purchase a goodybag early, it erases your current goodybag and you will lose any remaining allowance, so we ask you to confirm you are really sure you want to start a new goodybag right now.
7. When you select a new goodybag or recur your goodybag early, the payment for the new goodybag is taken at this point, and a payment confirmation page is displayed.
8. Your new goodybag is active and is visible in http://giffgaff.com/dashboard
Get a free giffgaff Sim
Message 2 of 6
by: bilal86440
on: 18/03/2019 | 22:51
@sausageroll12
Yes, To start a new goodybag early you will need to have 100 texts, 100 minutes or 100MB left on your current live bundle.

Simply follow the steps below to start the goodybag early.

1. Log in and go to My giffgaff here http://giffgaff.com/dashboard
2. If you have 100 texts, 100 minutes or 100MB left in your goodybag, a message will appear under "My goodybags"
3. If you are recurring your goodybag, you can decide to recur your next goodybag right now,
4. If you have a queued goodybag, you can decide to start your queued goodybag right now,
5. If you have no recurring or queued goodybag, you can select a new goodybag to start right now.
6. When you purchase a goodybag early, it erases your current goodybag and you will lose any remaining allowance, so we ask you to confirm you are really sure you want to start a new goodybag right now.
7. When you select a new goodybag or recur your goodybag early, the payment for the new goodybag is taken at this point, and a payment confirmation page is displayed.
8. Your new goodybag is active and is visible in http://giffgaff.com/dashboard
Get a free giffgaff Sim
Message 2 of 6
by: sausageroll12
on: 18/03/2019 | 23:03
Thx for your quick reply! I have no texts, 132 minutes and 500mb data left but theres non message under my goodybags?!
Message 3 of 6
by: pds01144
on: 19/03/2019 | 01:32

@sausageroll12  Have a look through this article https://community.giffgaff.com/t5/Using-giffgaff/I-don-t-have-any-data-or-minutes-left-what-can-I-do.... But I suspect you are simply unable to process a new goodybag because the system is busy with renewals. Try again in the morning.

Get a free giffgaff Simsrc="https://www.giffgaff.com/styleguide/images/banner/02b_550x80.png" width="550" height="80" alt="Get a free giffgaff Sim">src="https://www.giffgaff.com/styleguide/images/banner/02b_550x80.png" width="550" height="80" alt="Get a free giffgaff Sim">
Message 4 of 6
by: mikeok
on: 19/03/2019 | 05:53

get you next goodybag now if you able to you be given option to start the new one eatly 


Get a free giffgaff Sim
Message 5 of 6
by: tonychurm39
on: 19/03/2019 | 06:24
Hello
Run either your minutes down to 100 or less or 100mb or less you will then be able to start a goodybag early.
Message 6 of 6